ZPE Systems NGM 24x7 Gold Support License - 50 Managed Devices
The NGM 24x7 Gold Support License for 50 Managed Devices delivers enterprise-grade technical support and management capabilities for organizations requiring continuous infrastructure monitoring and rapid issue resolution. This premium support subscription is designed for IT teams managing critical network environments who need guaranteed response times, priority escalation, and comprehensive device management across up to 50 endpoints. Perfect for mid-market enterprises and growing organizations that depend on 24/7 availability and proactive network management to maintain business continuity.
Key Features
- 24/7 Gold Support with guaranteed response times and priority ticket escalation
- Management and monitoring for up to 50 connected devices
- Comprehensive network infrastructure visibility and control
- Proactive device health monitoring and alerting
- Priority access to technical support specialists
- Regular software updates and security patches included
- Dedicated account management and quarterly business reviews
- Advanced troubleshooting and remote assistance capabilities
Technical Specifications
| Specification |
Details |
| Manufacturer |
ZPE Systems Inc |
| Part Number |
NGM-L2-BASE-GSUB-050-MD |
| License Type |
24x7 Gold Support Subscription |
| Managed Devices |
50 devices |
| Support Level |
Premium 24/7 with Priority Response |
| Support Hours |
24 hours, 7 days per week, 365 days per year |
| Delivery Method |
Digital License Subscription |
Frequently Asked Questions
What is included in the 24x7 Gold Support subscription?
The Gold Support subscription includes round-the-clock technical assistance, priority ticket handling, proactive monitoring of up to 50 managed devices, software updates, security patches, and dedicated account management to ensure your network infrastructure remains secure and operational.
How many devices can this license support?
This NGM license subscription supports management and monitoring of up to 50 connected devices, making it ideal for mid-sized organizations requiring comprehensive network device management and centralized control.
What are the response time guarantees with Gold Support?
Gold Support provides guaranteed priority response times with escalation procedures to ensure critical issues receive immediate attention from senior technical specialists, minimizing downtime and maintaining business continuity.
Is this a one-time purchase or recurring subscription?
This is a recurring subscription license that provides continuous access to 24/7 support services, device management capabilities, software updates, and security patches throughout the subscription period.
