Veritas Essential Appliance Support - Extended service agreement (renewal) - parts and labor - 1 year - on-site - response time: 4 business hours - corporate - for P/N: 18001-M1
Veritas Appliance Support Services help keep your systems up and running and your staff working efficiently by providing you with access to a team of experts and support resources.
- 24x7 access to remote technical support provided by telephone or web-based communication
- 24x7 access to the Veritas Technical Support website
- 24x7 access to the MyAppliance website to monitor the state of the registered appliance
- Delivery of bug fixes and patches for hardware firmware, including technology required to operate the appliance
- AutoSupport, if AutoSupport is available for the applicable NetBackup appliance and properly enabled by the end user
- Initial response for onsite support service, including applicable parts, is targeted for 4 local business hours
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Responsive On-Site Support
Veritas Essential Appliance Support offers on-site assistance for storage arrays, ensuring that customers receive timely service tailored to their needs. This localized support minimizes downtime and helps maintain optimal performance.
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Comprehensive Service Agreement
The extended service agreement covers both parts and labor, providing peace of mind to customers. This all-inclusive approach allows for smoother operations without unexpected expenses.
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Efficient Response Time
With a response time of 4 business hours, Veritas Essential Appliance Support prioritizes rapid resolution of issues, allowing businesses to stay focused on their core objectives without delay.
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Reliable Consulting and Resources
Customers benefit from dedicated phone consulting and access to a web knowledge base, facilitating effective communication and problem-solving. These resources empower users to find answers quickly and enhance their overall experience.
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Updates on New Releases
The service includes updates on new releases, ensuring customers have the current tools and features to optimize their storage arrays. This proactive approach helps maintain system effectiveness.
