Veritas Business Critical Services Assigned Remote Product Specialist - Technical support (renewal) - for NetBackup Family - corporate - CLP - phone consulting - 1 year - 24x7 - response time: 15 min
With deep knowledge of your solution and familiarity with your IT environment, the Remote Product Specialist can help get your mission critical application up and running as quickly as possible in the event of an issue or an unplanned outage.
In addition to priority call queuing, you'll have access to the product expert who will understand your products and has a deep understanding of your unique IT environment. In the event of an unplanned outage, this hands-on knowledge helps your environment get back online as quickly as possible.
- Direct access to an assigned engineer with deep product expertise and personalized knowledge of your IT environment
- Priority call queuing and expedited access to Veritas' advanced line support engineers
- Access to the Business Critical Services premium website
- Rapid-issue diagnosis and problem resolution
