Microsoft Dynamics 365 Remote Assist - CSP NCE 1-Year Term
Dynamics 365 Remote Assist is a cloud-based mixed reality collaboration platform that empowers frontline workers to connect with remote experts instantly, solving complex problems in real time. This CSP NCE 1-year subscription (paid monthly) delivers enterprise-grade remote assistance capabilities across HoloLens, Android, and iOS devices, enabling your workforce to reduce downtime, accelerate problem resolution, and improve first-contact fix rates.
Ideal for manufacturing, field service, healthcare, and maintenance teams, Remote Assist transforms how organizations support distributed workforces. With hands-free video calling, real-time annotations, and mixed reality capabilities, experts can guide technicians through complex tasks without travel costs or delays.
Key Features
- Real-time video collaboration between frontline workers and remote experts
- Mixed reality annotations and spatial markup for precise guidance
- Multi-device support: HoloLens, Android, and iOS platforms
- Hands-free operation on HoloLens for uninterrupted task focus
- Cloud-based infrastructure with enterprise security and compliance
- Integration with Dynamics 365 and Microsoft Teams ecosystem
- One-year commitment with flexible monthly billing through CSP program
- Scalable licensing for teams of any size
Technical Specifications
| Specification |
Details |
| Product Name |
Microsoft Dynamics 365 Remote Assist |
| Manufacturer |
Microsoft Corporation |
| Part Number |
CFQ7TTC0LF90-0002 |
| License Type |
CSP NCE (New Commerce Experience) |
| Commitment Term |
1 Year |
| Billing Model |
Paid Monthly |
| Deployment |
Cloud-Based SaaS |
| Supported Devices |
HoloLens, Android, iOS |
| Integration |
Microsoft Teams, Dynamics 365, Microsoft 365 |
| Security |
Enterprise-grade encryption, Azure compliance |
Frequently Asked Questions
What devices does Dynamics 365 Remote Assist support?
Remote Assist runs on HoloLens (1st and 2nd Gen), Android smartphones and tablets, and iOS devices. This multi-platform approach ensures your entire workforce can access expert guidance regardless of their device preference.
How does Remote Assist reduce operational costs?
By enabling real-time remote expert guidance, Remote Assist eliminates unnecessary travel, reduces mean time to repair (MTTR), and improves first-contact resolution rates. Organizations typically see 20-30% reductions in service costs and faster problem resolution.
Is this CSP NCE subscription flexible for growing teams?
Yes. The 1-year CSP NCE term with monthly billing provides flexibility to scale licenses up or down based on your team's needs. You can add or remove users monthly without long-term commitments.
What's included in the monthly subscription?
The subscription includes cloud infrastructure, video collaboration, mixed reality annotation tools, device support, and integration with Microsoft Teams and Dynamics 365. Enterprise security, compliance certifications, and technical support are included.
