Microsoft Dynamics 365 Customer Insights Journeys T2
The Dynamics 365 Customer Insights Journeys T2 is a cloud-based customer engagement platform designed for enterprises seeking advanced marketing automation and personalized customer journey orchestration. This CSP subscription under Microsoft's New Commerce Experience (NCE) enables organizations to manage up to 10,000 interacted people per month, delivering sophisticated campaign management, real-time customer insights, and AI-powered journey optimization. Ideal for mid-to-large enterprises requiring scalable, flexible marketing technology with Microsoft integration, this solution supports dynamic customer engagement strategies while maintaining compliance and data security standards.
Key Features
- Support for 10,000 interacted people per subscription term
- Advanced customer journey orchestration and automation
- Real-time customer insights and behavioral analytics
- AI-powered personalization and predictive recommendations
- Seamless integration with Microsoft Dynamics 365 ecosystem
- Multi-channel campaign management and execution
- Flexible CSP licensing with monthly billing cycles
- Minimum 4-month commitment with maximum 24-month terms
- Enterprise-grade security and compliance features
- Scalable architecture for growing customer databases
Technical Specifications
| Specification |
Details |
| Manufacturer |
Microsoft Corporation |
| Product Model |
Customer Insights - Journeys T2 |
| License Type |
CSP Subscription (New Commerce Experience) |
| Interacted People Capacity |
10,000 per subscription |
| Billing Term |
Monthly |
| Minimum Commitment |
4 months |
| Maximum Commitment |
24 months |
| Fulfillment Type |
Cloud Subscription |
| Deployment Model |
Software as a Service (SaaS) |
| Integration |
Microsoft Dynamics 365, Power Platform |
Frequently Asked Questions
What is included in the Dynamics 365 Customer Insights Journeys T2 subscription?
This CSP subscription includes access to customer journey orchestration tools, real-time analytics, AI-powered personalization, multi-channel campaign management, and support for up to 10,000 interacted people per month. The license provides full integration with the Microsoft Dynamics 365 ecosystem and Power Platform.
How does the NCE monthly term licensing work?
The New Commerce Experience (NCE) monthly billing model allows organizations to commit to a minimum of 4 months and maximum of 24 months. You can scale your subscription up or down within these parameters, paying only for the capacity you use each month with transparent, predictable pricing.
Can I integrate Dynamics 365 Customer Insights with other Microsoft applications?
Yes, the Journeys T2 platform seamlessly integrates with Microsoft Dynamics 365, Power Automate, Power BI, and other Power Platform applications, enabling unified customer data management and cross-application automation workflows.
What customer engagement scenarios does this solution support?
The platform supports complex multi-channel marketing campaigns, personalized customer journey mapping, behavioral trigger-based automation, lead nurturing, customer retention programs, and real-time engagement optimization across email, web, mobile, and social channels.
