Lenovo Post Warranty Essential Service + YourDrive YourData - Extended service agreement - parts and labor - 1 year - on-site - 24x7 - response time: 4 h - for ThinkServer RS140 70F2, 70F3, 70F8, 70F9
- 4-hour response time for efficient issue resolution
- 24/7 service availability ensures support anytime
- On-site support for direct and effective problem-solving
- Comprehensive service coverage from Monday to Sunday
; Our new post warranty services are available in one year increments and can be added to any base warranty. All service levels are available: next business day onsite, 9x5x4, and 24x7 response time windows.
4hr onsite response time in 24x7 service window: Customers can greatly benefit from fast response to their business critical issues with an exceptional service coverage window of 24-hour, seven day per week support. Once the customer's incident is registered with the Lenovo call center, an agent will troubleshoot the customer problem remotely. If it is determined that an onsite visit in needed to resolve the problem, a technician is dispatched to arrive at the customer's location within 4 hours. The response time (4 hours) is measured during the round-the-clock service window (24x7). So for example, if a call is placed at 3:00 a.m. on Saturday morning, a technician will be onsite at the customer location by 7:00 a.m., the same day, Saturday morning.
Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo. If a drive fails and it is still under warranty, KYD enables you to maintain custody of your data, eliminating the need to track failed hard drives in transit and eliminating associated paperwork. KYD covers multiple drives and failures, so data within individual PCs and Servers remains protected.
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Rapid response
With a response time of just 4 hours, this service ensures that any issues are addressed swiftly, minimizing downtime and keeping your operations running smoothly.
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Comprehensive coverage
Offering service availability 24 hours a day, 7 days a week, including on-site support, this plan covers your needs at all times, ensuring that help is always on hand when you need it most.
