Lenovo Advanced Service + Premier Support - 5 Years On-Site Coverage
The Lenovo Advanced Service + Premier Support is an extended service agreement designed for organizations requiring mission-critical uptime on their Lenovo storage infrastructure. This comprehensive 5-year on-site support plan delivers 24x7 coverage with a guaranteed 4-hour response time, ensuring your storage arrays remain operational when your business depends on them most. Ideal for enterprises running Lenovo Storage DX8200D, DX8200C, V Series, and S Series systems, this Premier Support agreement combines parts and labor coverage to minimize downtime and protect your data infrastructure investment.
Key Features
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5-Year Extended Coverage — Long-term parts and labor protection for eligible Lenovo storage arrays
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24x7 On-Site Support — Round-the-clock technical assistance with on-site service dispatch
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4-Hour Response Time — Rapid response guarantee to minimize storage system downtime
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Premier Support Tier — Enhanced support level with priority handling and dedicated resources
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Comprehensive Parts Coverage — All replacement parts included in service agreement
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Compatible with Multiple Storage Series — Supports DX8200D, DX8200C, V Series, and S Series systems
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Labor Included — Professional installation and repair services covered under agreement
Technical Specifications
| Specification |
Details |
| Manufacturer |
Lenovo |
| Part Number |
78481829 |
| Base Part Number |
6418150 |
| Service Type |
Extended Service Agreement with Parts and Labor |
| Coverage Duration |
5 Years |
| Support Availability |
24x7 (24 hours, 7 days per week) |
| Service Model |
On-Site Support |
| Response Time |
4 Hours |
| Support Tier |
Premier Support |
| Compatible Systems |
Lenovo Storage DX8200D, DX8200C, V Series, S Series |
| Coverage Includes |
Parts, Labor, and On-Site Service |
Frequently Asked Questions
What does Lenovo Advanced Service + Premier Support cover?
This extended service agreement provides comprehensive coverage including replacement parts, labor costs, and on-site technical support for eligible Lenovo storage arrays. The Premier Support tier ensures priority handling and rapid response to service requests.
How quickly will Lenovo respond to a support request?
The 4-hour response time guarantee means Lenovo will dispatch an on-site technician within 4 hours of your support request, ensuring minimal disruption to your storage infrastructure and business operations.
Which Lenovo storage systems are eligible for this service agreement?
This 5-year on-site support plan is compatible with Lenovo Storage DX8200D, DX8200C, V Series, and S Series arrays. Verify your system model against the base part number 6418150 for eligibility.
Is this service agreement available for 24x7 support?
Yes, this Premier Support agreement includes round-the-clock 24x7 availability, providing continuous coverage for your storage infrastructure regardless of time or day.
