The Jabra Link 265 USB/QD Y-Training Cable is a vital tool for call centers, providing an efficient way to train agents using Jabra headsets. Its plug-and-play design allows supervisors to monitor and coach agents in real-time without interfering in the call, enhancing training and performance evaluation processes.
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USB/QD Connection: Connects two Jabra Quick Disconnect (QD) headsets to a PC.
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Supervisor Monitoring: Enables silent monitoring and real-time coaching for training sessions.
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Compatibility: Works with Jabra professional headset models. Check Jabra's compatibility list for specific models.
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User-Friendly Design: Simple setup with LED status indicators for connection confirmation.
Key Features & Benefits
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Plug-and-Play: No driver installation required, quick and easy setup.
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Silent Monitoring: Supervisors can monitor calls without customers being aware.
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Clear Audio Quality: Maintains professional call audio quality during sessions.
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Flexible Training: Allows real-time guidance to improve agent skill development.
Technical Specifications
| Manufacturer |
JABRA ACCESSORIES |
| Model Number |
265-09 |
| Type |
USB/QD Y-Training Cable |
| Connection Type |
USB-A to Quick Disconnect (QD) |
| Device Compatibility |
Compatible with select Jabra headsets |
| LED Indicators |
Yes |
Frequently Asked Questions
Q: What Jabra headsets work with the Link 265?
A: The Link 265 supports specific Jabra professional headsets. Confirm headset compatibility with Jabra's provided resources.
Q: Does the customer know when supervising occurs?
A: No, customers are not aware of the monitoring, ensuring natural call interactions.
Q: Is additional software required?
A: No additional software or drivers are needed; the device is plug-and-play.
Q: Can you use it in large call centers?
A: Yes, it provides scalable training solutions for any call center size, maintaining high-quality training standards.
Jabra Link 265: A USB/QD Y-training cable enabling effective call center agent training through silent supervisor monitoring.
