HPE Tech Care Essential Service - Extended Support Agreement
HPE Tech Care Essential Service is a comprehensive extended service agreement designed for organizations requiring reliable, around-the-clock hardware support. This three-year on-site support plan provides 24x7 coverage with a guaranteed 4-hour response time, ensuring your critical infrastructure stays operational. Perfect for enterprises deploying HPE equipment that demand rapid issue resolution and minimal downtime.
With parts and labour included, this service agreement eliminates unexpected repair costs and provides peace of mind through dedicated technical support. The on-site 24x7 response means expert technicians arrive quickly to resolve hardware issues before they impact your business operations.
Key Features
- Three-year extended service agreement with comprehensive parts and labour coverage
- 24x7 on-site support available every day of the year
- Four-hour guaranteed response time for critical issues
- Dedicated technical support team for rapid issue resolution
- No hidden costs — parts and labour fully included
- Seamless integration with existing HPE infrastructure
- Priority support status for enterprise deployments
Technical Specifications
| Specification |
Details |
| Service Type |
Extended Service Agreement |
| Coverage Duration |
3 Years |
| Support Availability |
24x7 (24 hours, 7 days a week) |
| Support Model |
On-Site |
| Response Time |
4 Hours |
| Coverage Includes |
Parts and Labour |
| Manufacturer |
Hewlett Packard Enterprise (HPE) |
| Compatible Part Numbers |
R0Q40A, R0Q40AR |
Frequently Asked Questions
What does HPE Tech Care Essential Service cover?
HPE Tech Care Essential Service provides complete coverage including hardware parts replacement and on-site labour for three years. With 24x7 availability and a 4-hour response time, you receive rapid support whenever issues arise.
How quickly will a technician respond to my support request?
The service guarantees a 4-hour response time for all support requests. Technicians will arrive on-site within this window to diagnose and resolve hardware issues, minimizing operational downtime.
Is on-site support available 24 hours a day?
Yes, HPE Tech Care Essential Service provides round-the-clock on-site support. The 24x7 availability ensures that help is available whenever you need it, including nights, weekends, and holidays.
What hardware is compatible with this extended service agreement?
This service agreement is specifically designed for HPE equipment with part numbers R0Q40A and R0Q40AR. Verify your hardware's part number to confirm compatibility before purchasing.
