HPE Tech Care Essential Service Post Warranty
HPE Tech Care Essential Service Post Warranty is a comprehensive extended service agreement designed for organizations requiring reliable post-warranty support for their Hewlett Packard Enterprise infrastructure. This on-site 24x7 support plan delivers peace of mind with guaranteed 4-hour response times, ensuring minimal downtime for your critical business systems. Perfect for enterprises that need continuous protection beyond standard warranty periods, this service combines parts replacement and labour support in a single, cost-effective package.
Key Features
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24x7 On-Site Support — Round-the-clock availability with technician dispatch to your location
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4-Hour Response Time — Rapid response commitment to minimize operational disruption
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Parts and Labour Included — Complete coverage for both replacement components and service technician time
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1-Year Extended Coverage — Full 12 months of post-warranty protection for eligible HPE equipment
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Enterprise-Grade SLA — Service level agreement backed by Hewlett Packard Enterprise reliability standards
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Multi-Device Compatibility — Applicable to multiple HPE product part numbers including C8R18A, C8R18AR, and M0S96A
Technical Specifications
| Specification |
Details |
| Manufacturer |
Hewlett Packard Enterprise (HPE) |
| Part Number |
M0S96AR |
| Service Type |
Extended Service Agreement |
| Coverage Duration |
1 Year |
| Support Availability |
24 Hours / 7 Days |
| Response Time |
4 Hours |
| Service Delivery |
On-Site |
| Coverage Scope |
Parts and Labour |
| Compatible Part Numbers |
C8R18A, C8R18AR, M0S96A, M0S96AR |
Frequently Asked Questions
What does HPE Tech Care Essential Post Warranty cover?
HPE Tech Care Essential provides comprehensive coverage including replacement parts and on-site labour support. With 24x7 availability and a guaranteed 4-hour response time, this extended service agreement ensures your HPE equipment receives immediate attention when issues arise, keeping your business operations running smoothly.
How quickly will a technician arrive for on-site support?
This service agreement guarantees a 4-hour response time for on-site support requests. HPE dispatches qualified technicians to your location within this window, ensuring rapid resolution of hardware issues and minimizing downtime for your critical infrastructure.
Is this extended service agreement available for my HPE equipment?
HPE Tech Care Essential Post Warranty (M0S96AR) is compatible with multiple Hewlett Packard Enterprise products, including part numbers C8R18A, C8R18AR, M0S96A, and M0S96AR. Check your equipment's part number to confirm eligibility for this post-warranty support plan.
What is included in the parts and labour coverage?
This extended service agreement includes both replacement components and technician labour at no additional cost. When hardware failures occur, HPE provides necessary parts and sends certified technicians for on-site installation, ensuring complete resolution under your 24x7 on-site support plan.
