HPE Tech Care Essential Service - 5 Year Extended Service Agreement
The HPE Tech Care Essential Service is a comprehensive extended service agreement designed for organizations requiring reliable, around-the-clock support for their HPE infrastructure. This 5-year on-site support plan combines parts and labour coverage with 24x7 availability and a guaranteed 4-hour response time, ensuring minimal downtime for your critical systems. With defective media retention included, you gain peace of mind knowing your data handling meets enterprise standards while maintaining continuous operational support.
Key Features
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24x7 On-Site Support — Round-the-clock technical assistance with on-site technician dispatch
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4-Hour Response Time — Rapid response commitment to minimize system downtime
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Parts and Labour Coverage — Comprehensive coverage including all replacement parts and service labour
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5-Year Service Term — Extended protection spanning five years of continuous coverage
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Defective Media Retention — Secure handling and retention of defective components per enterprise standards
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Enterprise-Grade Support — Dedicated support for mission-critical HPE systems and infrastructure
Technical Specifications
| Specification |
Details |
| Manufacturer |
Hewlett Packard Enterprise (HPE) |
| Service Type |
Extended Service Agreement |
| Coverage Duration |
5 Years |
| Support Availability |
24x7 |
| Response Time |
4 Hours |
| Service Delivery |
On-Site |
| Coverage Scope |
Parts and Labour |
| Special Features |
Defective Media Retention |
| Compatible Part Numbers |
K2Q25AR, K2Q26AR, K2Q27AR, K2Q28AR, P8Y56AR, P8Y57AR, Q1H90A, Q1H91A, R0P69A, R0P69AR |
Frequently Asked Questions
What does HPE Tech Care Essential Service include?
The HPE Tech Care Essential Service provides comprehensive 5-year coverage with 24x7 on-site support, parts and labour replacement, 4-hour response time, and defective media retention for eligible HPE systems.
What is the response time for on-site support?
This extended service agreement guarantees a 4-hour response time for on-site technical support, ensuring rapid assistance when issues occur with your HPE infrastructure.
Does this service include defective media retention?
Yes, defective media retention is included, meaning HPE securely retains and handles all defective components according to enterprise data security and compliance standards.
Which HPE systems are covered by this service agreement?
This service agreement covers HPE systems with part numbers K2Q25AR, K2Q26AR, K2Q27AR, K2Q28AR, P8Y56AR, P8Y57AR, Q1H90A, Q1H91A, R0P69A, and R0P69AR.
