HPE Tech Care Critical Service with Defective Media Retention - Extended service agreement - parts and labor - 3 years - on-site - 24x7 - repair time: 6 hours - for ProLiant ML30 Gen11, ML30 Gen11 Entry, ML30 Gen11 Performance
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.
HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload and avoids the Customer spending time answering sometimes unnecessary triage or entitlement questions.
HPE Tech Care goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.
HPE Support Center provides an enhanced and personalized digital experience that helps Customers manage their assets by recognizing the various products installed in the Customer's environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.
- Remote problem diagnosis and support
- On-site hardware support
- Replacement parts and materials
- HPE Visual Remote Guidance (VRG)
- HPE InfoSight dashboards
- HPE InfoSight workload insights
- Firmware updates for selected products
- Collaborative Support and Collaborative Assistance
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Rapid on-site repair
With a repair time of 6 hours and on-site service, the HPE Pointnext Tech Care Critical Service ensures minimal downtime for your critical systems. This swift response is available 24/7, providing peace of mind and operational continuity.
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Comprehensive support coverage
This extended service agreement covers both parts and labor, ensuring that your systems are maintained without unexpected expenses. The inclusion of defective media retention gives you control over your sensitive data, even in the event of hardware failures.
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Nationwide support
With support available up to 80 km from the customer site, HPE Pointnext Tech Care offers extensive coverage, ensuring reliable service no matter where your operations are located. This broad reach is complemented by remote diagnosis capabilities, enhancing service efficiency.
