HPE Tech Care Basic Service - Extended Service Agreement
HPE Tech Care Basic Service is a comprehensive extended service agreement designed for organizations requiring reliable enterprise infrastructure support. This 24x7 support plan delivers rapid response and repair capabilities with guaranteed 4-hour response time and 6-hour repair time, ensuring minimal downtime for your critical HPE systems. Perfect for businesses that depend on continuous operation and need predictable support costs with parts and labour included.
Key Features
- 24x7 availability for round-the-clock support coverage
- 4-hour response time to critical infrastructure issues
- 6-hour repair time commitment for rapid resolution
- Parts and labour included in service agreement
- Extended service coverage beyond manufacturer warranty
- Dedicated support for HPE infrastructure components
- Proactive monitoring and maintenance capabilities
- Flexible deployment across multi-site environments
Technical Specifications
| Specification |
Details |
| Manufacturer |
Hewlett Packard Enterprise (HPE) |
| Part Number |
EJ014BR |
| Service Type |
Extended Service Agreement |
| Coverage |
Parts and Labour |
| Availability |
24x7 |
| Response Time |
4 hours |
| Repair Time |
6 hours |
| Support Model |
On-site or remote assistance |
Frequently Asked Questions
What does HPE Tech Care Basic Service cover?
HPE Tech Care Basic Service is an extended service agreement that covers both parts and labour for your HPE infrastructure. With 24x7 availability, you receive guaranteed response within 4 hours and repair completion within 6 hours, helping maintain continuous operation of your critical systems.
How does 24x7 support benefit my business?
Round-the-clock 24x7 support ensures that technical issues are addressed immediately, regardless of time zone or business hours. This minimizes downtime, protects productivity, and provides peace of mind knowing expert help is always available when infrastructure problems occur.
What is included in the extended service agreement?
This extended service agreement includes comprehensive coverage with parts replacement and labour services at no additional cost during the contract period. The 4-hour response time and 6-hour repair commitment ensure rapid resolution of infrastructure issues.
Is HPE Tech Care Basic Service suitable for enterprise environments?
Yes, HPE Tech Care Basic Service is specifically designed for enterprise organizations requiring reliable infrastructure support. The combination of extended coverage, rapid response times, and guaranteed repair windows makes it ideal for businesses where system uptime is critical to operations.
