HPE Tech Care Basic Service - 4 Years On-Site Support
HPE Tech Care Basic Service is a comprehensive extended service agreement designed for organizations requiring reliable hardware support and maintenance. This 4-year on-site service covers parts and labour, ensuring your HPE infrastructure remains operational with minimal downtime. The service includes comprehensive defective material retention, allowing you to retain failed components under specified conditions for compliance and asset management purposes.
Perfect for businesses deploying HPE servers, storage, and networking equipment in production environments, this service agreement provides peace of mind through rapid on-site response and complete parts coverage. Whether you're running mission-critical applications or standard enterprise workloads, Tech Care Basic Service delivers the support infrastructure your organization needs.
Key Features
- 4-year extended service agreement with comprehensive parts and labour coverage
- On-site support response for rapid issue resolution and minimal operational disruption
- Comprehensive defective material retention policy for failed component management
- Full parts replacement coverage included in service terms
- Labour support from HPE certified technicians
- Designed for HPE enterprise hardware platforms and systems
- Streamlined support processes for efficient claim handling
- Compliance-ready documentation and asset tracking capabilities
Technical Specifications
| Specification |
Details |
| Manufacturer |
Hewlett Packard Enterprise (HPE) |
| Part Number |
R0R67AR |
| Service Type |
Extended Service Agreement |
| Coverage Duration |
4 Years |
| Support Model |
On-Site |
| Parts Coverage |
Comprehensive - All parts included |
| Labour Coverage |
Included |
| Defective Material Retention |
Comprehensive retention policy |
| Service Tier |
Basic Service Level |
Frequently Asked Questions
What does HPE Tech Care Basic Service cover?
HPE Tech Care Basic Service provides comprehensive coverage including parts replacement, on-site labour support, and defective material retention for 4 years. This extended service agreement ensures your HPE hardware receives professional maintenance and rapid support response when issues occur.
How long is the on-site support response time?
This service agreement includes on-site support delivery, meaning HPE technicians will visit your location to diagnose and resolve hardware issues. Response times and service level agreements are defined in your specific service contract terms.
What is comprehensive defective material retention?
Comprehensive defective material retention allows your organization to retain failed hardware components that are replaced under this service agreement. This supports compliance requirements, asset tracking, and data security protocols by keeping replaced parts under your control.
Which HPE products are compatible with this service?
HPE Tech Care Basic Service is designed for HPE enterprise hardware including servers, storage systems, and networking equipment. Verify compatibility with your specific HPE product model by referencing the part number R0R67AR with HPE support or your authorized reseller.
