HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labor - 4 years - on-site - 24x7 - repair time: 6 hours - for P/N: JH148A#ABB, JH148AR
HPE Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.
- Escalation management
- HPE electronic remote support solution
- Access to electronic support information and services
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Efficient on-site support
This service ensures that trained professionals are dispatched to the customer's location, providing hands-on assistance that addresses issues directly at the source.
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Round-the-clock availability
Support is accessible 24 hours a day and 7 days a week, ensuring help is available whenever needed, minimizing delays in service.
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Swift response and repair times
With a response time of 2 hours and repair times of 6 to 8 hours, the service aims to reduce downtime significantly, enhancing operational efficiency.
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Comprehensive service offerings
The service includes a wide range of support options such as phone consulting, web knowledge base access, and remote diagnosis, equipping customers with multiple resources for effective problem resolution.
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Defective material retention
This feature allows customers to retain defective parts, facilitating easier replacement and compliance with operational standards.
