HPE Foundation Care 24x7 Service - Extended Service Agreement
The HPE Foundation Care 24x7 Service is a comprehensive extended service agreement designed for organizations running Brocade 32Gb/20 SAN Switch Module Power Pack+ within HPE Synergy environments. This 3-year on-site support plan ensures your critical storage networking infrastructure receives immediate attention with a guaranteed 4-hour response time, 24 hours a day, 7 days a week. Perfect for enterprises that cannot afford downtime and require predictable, comprehensive coverage for parts and labour across their SAN infrastructure.
Key Features
- 24/7 on-site support with 4-hour response time guarantee
- 3-year extended service agreement with parts and labour included
- Dedicated support for Brocade 32Gb/20 SAN Switch Module Power Pack+
- Optimized for HPE Synergy integrated infrastructure
- Proactive maintenance and rapid issue resolution
- Comprehensive coverage eliminates unexpected support costs
Technical Specifications
| Specification |
Details |
| Manufacturer |
Hewlett Packard Enterprise (HPE) |
| Part Number |
H7J34A300PC |
| Service Type |
Extended Service Agreement |
| Coverage Duration |
3 Years |
| Support Availability |
24 Hours / 7 Days |
| Response Time |
4 Hours On-Site |
| Coverage Scope |
Parts and Labour |
| Compatible Equipment |
Brocade 32Gb/20 SAN Switch Module Power Pack+ for HPE Synergy |
| Deployment Model |
On-Site Support |
Frequently Asked Questions
What does HPE Foundation Care 24x7 Service cover?
This extended service agreement provides complete coverage for parts replacement and labour services for your Brocade 32Gb/20 SAN Switch Module Power Pack+ within HPE Synergy environments. With 24/7 availability and a 4-hour on-site response time, you receive immediate support when issues arise, minimizing downtime and maintaining business continuity.
How long is the service agreement valid?
The HPE Foundation Care 24x7 Service provides 3 years of continuous coverage. This extended service agreement ensures your SAN infrastructure remains protected throughout the critical operational period, with predictable support costs and no surprise expenses.
What is the response time for on-site support?
HPE guarantees a 4-hour on-site response time for all support requests under this 24x7 service plan. This rapid response capability is critical for SAN environments where storage networking downtime directly impacts business operations and data accessibility.
Is this service agreement compatible with HPE Synergy?
Yes, this extended service agreement is specifically designed for Brocade 32Gb/20 SAN Switch Module Power Pack+ components within HPE Synergy integrated infrastructure. It ensures seamless support integration with your Synergy environment and optimized troubleshooting for your SAN switch modules.
