HPE Foundation Care 24x7 Service - Extended service agreement - parts and labor - 1 year - on-site - 24x7 - response time: 4 h
HPE Foundation Care Service (HPE Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
- Remote problem diagnosis and support
- Onsite hardware support
- Replacement parts and materials
- Firmware updates for selected products
- Access to technical resources
- Software support
- Installation advisory support
- Software features and operational support
- Software product and documentation updates
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Responsive service availability
The service is available on-site, ensuring that technical support can be provided immediately when needed. This availability allows for quick intervention in critical situations.
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Comprehensive coverage
The service includes essential components such as parts and labor, allowing customers to receive support without worrying about additional costs associated with repairs and parts replacement.
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Efficient issue resolution
With a response time of 4 hours, this service is structured to minimize downtime and ensure operations can resume as swiftly as possible after an incident.
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Enhanced support resources
Customers have access to phone consulting and a web knowledge base, providing a variety of resources to assist with troubleshooting and system maintenance.
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Proactive system updates
The service includes updates for new releases, ensuring that systems are kept up to date and perform optimally at all times.
