HPE Foundation Care 24x7 Service - Extended Service Agreement
The HPE Foundation Care 24x7 Service is a comprehensive extended service agreement designed for enterprise environments requiring mission-critical uptime. This 5-year on-site support plan provides complete peace of mind with 24x7 availability, guaranteed 4-hour response times, and full parts and labour coverage. Whether you're protecting ProLiant servers or critical infrastructure, this extended service agreement ensures your systems stay operational with rapid professional support whenever you need it.
Ideal for organizations that cannot afford downtime, the Foundation Care 24x7 Service combines proactive maintenance with reactive emergency support. With on-site technicians available around the clock and a commitment to 4-hour response times, your business maintains continuity while HPE handles all service complexities.
Key Features
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24x7 On-Site Support — Round-the-clock availability with on-site technicians for immediate assistance
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4-Hour Response Time — Guaranteed rapid response to minimize downtime and business impact
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5-Year Coverage — Extended service agreement spanning five years of comprehensive protection
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Parts and Labour Included — No hidden costs; all replacement parts and labour are covered
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Enterprise-Grade SLA — Service level agreement designed for mission-critical environments
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Proactive Monitoring — Continuous system health monitoring to prevent issues before they occur
Technical Specifications
| Specification |
Details |
| Manufacturer |
HEWLETT PACKARD ENTERPRISE |
| Part Number |
R0P80AR |
| Service Type |
Extended Service Agreement |
| Coverage Duration |
5 Years |
| Support Availability |
24x7 |
| Response Time |
4 Hours |
| Support Model |
On-Site |
| Coverage Includes |
Parts and Labour |
| Compatible Systems |
R0Q79A, R0Q80A, R0Q80AR, R0Q81A, R0Q82A, R0Q83A, R0Q84A |
Frequently Asked Questions
What does HPE Foundation Care 24x7 Service cover?
The Foundation Care 24x7 Service provides comprehensive coverage including parts replacement, labour costs, and on-site support. All hardware failures and maintenance needs are covered under this extended service agreement for the full 5-year term.
How quickly will HPE respond to a support request?
HPE guarantees a 4-hour response time for all support requests under this plan. With 24x7 availability, on-site technicians will arrive within four hours of your initial contact to diagnose and resolve issues.
Is on-site support included in this extended service agreement?
Yes, on-site support is fully included. HPE technicians will visit your location to perform repairs, replacements, and maintenance as needed. This eliminates the need to ship equipment and reduces downtime significantly.
Which HPE systems are compatible with this service agreement?
This 5-year on-site support plan is compatible with HPE systems including part numbers R0Q79A, R0Q80A, R0Q80AR, R0Q81A, R0Q82A, R0Q83A, and R0Q84A. Verify your system's part number to confirm eligibility.
