HPE Aruba Networking Foundational Care 4Y 4HR Exchange Service
The HPE Aruba Networking Foundational Care 4Y 4HR Exchange service is designed for organizations running Aruba 8360 series switches who need reliable hardware support and rapid response times. This four-year support service combines hardware replacement with software assistance, ensuring your network infrastructure stays operational when it matters most. Perfect for enterprises, data centers, and campus networks requiring guaranteed uptime and predictable support costs.
Key Features
- 4-year Foundational Care coverage for Aruba 8360 series networking equipment
- 4-hour hardware exchange response commitment for rapid issue resolution
- Combined hardware and software support in a single service contract
- Covers 8360 12-port, 16-port, and 24-port switch models
- Predictable support costs with fixed annual pricing
- Access to HPE Aruba technical support team during business hours
- Replacement hardware shipped within defined response window
- Simplified procurement with bundled support and maintenance
Technical Specifications
| Specification |
Details |
| Manufacturer |
Hewlett Packard Enterprise (HPE) |
| Product Line |
Aruba Networking Foundational Care |
| Part Number |
H66L7E |
| Coverage Term |
4 Years |
| Response Time |
4 Hours Hardware Exchange |
| Compatible Models |
Aruba 8360 12P, 16P, 24P Series |
| Support Type |
Hardware Replacement + Software Support |
| Service Scope |
Foundational Care Level |
Frequently Asked Questions
What is included in HPE Aruba Foundational Care support?
HPE Aruba Networking Foundational Care includes hardware replacement service with a 4-hour exchange commitment, software support assistance, and access to HPE technical support resources. This service level provides essential coverage for maintaining network availability on your Aruba 8360 switches.
How long does hardware replacement take with 4HR Exchange?
The 4-hour exchange response means HPE commits to shipping replacement hardware within 4 business hours of a valid support request. This rapid response minimizes downtime and keeps your network operational during critical situations.
Which Aruba 8360 models are covered?
This Foundational Care service supports all Aruba 8360 series configurations including 12-port, 16-port, and 24-port models, providing comprehensive coverage across your switching infrastructure.
Can I upgrade support coverage after purchase?
Yes, HPE offers flexible support upgrade options. Contact your HPE representative to explore enhanced support levels or extended coverage terms beyond the standard 4-year Foundational Care agreement.
