HPE Aruba Networking 8360 BTG Foundational Care 1Y 4HR Onsite Support
The HPE Aruba Networking RNWL Foundational Care 1Y 4HR Onsite CDMR is engineered for organizations that depend on mission-critical network infrastructure. This hardware support service delivers renewable foundational care for your Aruba 8360 BTG switches, ensuring rapid response times and comprehensive defective material retention to minimize downtime and maintain network reliability.
Ideal for enterprises, data centers, and service providers running Aruba 8360 BTG switching infrastructure, this 1-year support contract provides 4-hour onsite response capabilities with full CDMR coverage. Whether you're managing complex campus networks or critical infrastructure, this foundational care service keeps your Aruba switches operating at peak performance.
Key Features
-
1-Year Renewable Term — Continuous foundational care coverage for your Aruba 8360 BTG switch infrastructure
-
4-Hour Onsite Response — Rapid hardware support with guaranteed technician dispatch for critical issues
-
Comprehensive Defective Material Retention (CDMR) — Full coverage for defective components with material retention included
-
Hardware Support Service — Dedicated support within HPE's Technology Services portfolio for Aruba networking products
-
Network Reliability Assurance — Proactive support to maintain uptime and operational continuity
-
Expert Technical Support — Access to HPE's certified Aruba networking specialists
Technical Specifications
| Specification |
Details |
| Manufacturer |
Hewlett Packard Enterprise (HPE) |
| Product Line |
Aruba Networking |
| Compatible Switch Model |
Aruba 8360 BTG |
| Service Type |
Foundational Care Hardware Support |
| Support Term |
1 Year (Renewable) |
| Response Time |
4 Hours Onsite |
| Coverage Type |
Comprehensive Defective Material Retention (CDMR) |
| Part Number |
H84L6PE |
| Service Portfolio |
HPE Technology Services |
Frequently Asked Questions
What is included in HPE Aruba Networking Foundational Care?
The Foundational Care service includes 1-year renewable support with 4-hour onsite response, comprehensive defective material retention (CDMR), and access to HPE's technical support team. This hardware support service ensures your Aruba 8360 BTG switches receive rapid assistance when issues arise.
How quickly will a technician respond with 4-hour onsite support?
With the 4-hour onsite response commitment, HPE guarantees that a certified technician will arrive at your location within 4 hours of reporting a critical hardware issue. This rapid response minimizes network downtime and keeps your Aruba infrastructure operational.
What does CDMR (Comprehensive Defective Material Retention) cover?
CDMR provides full coverage for defective components in your Aruba 8360 BTG switch. When hardware fails, HPE retains the defective material and replaces it with working components, ensuring continuous network reliability without additional material costs.
Can I renew the Foundational Care service after the 1-year term?
Yes, the Foundational Care service is renewable. After your initial 1-year term expires, you can extend your hardware support coverage to maintain continuous protection for your Aruba 8360 BTG switches and network infrastructure.
