HPE Aruba 5Y FC24x7 with CDMR Support Services
The HPE Aruba 5Y FC24x7wCDMR support package delivers comprehensive 24x7 technical support for enterprise network infrastructure. Designed for organizations requiring continuous network availability and rapid incident response, this five-year foundation care service ensures your Aruba networking equipment receives expert support around the clock. Perfect for businesses that depend on mission-critical network operations and need guaranteed response times from HPE's certified support team.
Key Features
- 24x7 technical support with rapid response times for critical issues
- Five-year comprehensive coverage for Aruba networking equipment
- Call Defect Management and Resolution (CDMR) included for proactive issue tracking
- Access to HPE support portal and knowledge base resources
- Hardware replacement and expedited shipping for covered components
- Dedicated support team familiar with your infrastructure
- Preventive maintenance and health checks included
- Flexible support options for multi-site deployments
Technical Specifications
| Specification |
Details |
| Manufacturer |
Hewlett Packard Enterprise |
| Product Line |
Aruba Networking |
| Service Type |
Foundation Care 24x7 with CDMR |
| Coverage Duration |
5 Years |
| Support Availability |
24 Hours, 7 Days per Week |
| Part Number |
H66N6E |
| Response Time |
1-Hour for Critical Issues |
| Incident Management |
Call Defect Management and Resolution (CDMR) |
Frequently Asked Questions
What does 24x7 support include with this HPE Aruba service?
The 24x7 support provides round-the-clock access to HPE technical experts, priority incident response, hardware replacement services, and proactive monitoring through the CDMR program. Your team can contact support anytime for critical network issues affecting business operations.
How long does HPE provide support under this five-year plan?
This five-year foundation care service covers your Aruba networking equipment for 60 months from the purchase date, ensuring continuous support throughout the coverage period with consistent service levels and access to HPE's support infrastructure.
What is CDMR and how does it benefit my network?
Call Defect Management and Resolution (CDMR) is a proactive support feature that tracks recurring issues, identifies patterns, and works toward permanent solutions. This prevents repeated problems and reduces overall downtime for your Aruba network infrastructure.
Is hardware replacement included in this support package?
Yes, the HPE Aruba 5Y FC24x7 package includes hardware replacement for covered components with expedited shipping, minimizing network downtime and ensuring rapid restoration of your infrastructure.
