HPE 2Y Proactive Care Technical Customer Essentials Support for e920t
The HPE 2Y PW TC Ess EL e920t SVC is a comprehensive 2-year Proactive Care support service designed for organizations running HPE e920t servers who need enterprise-grade technical support with proactive monitoring and rapid issue resolution. This service contract ensures your mission-critical infrastructure receives dedicated support from HPE experts, minimizing downtime and maximizing server availability.
Ideal for businesses requiring 24/7 technical assistance, hardware replacement coverage, and proactive system health monitoring, this support package delivers peace of mind for your e920t deployment.
Key Features & Benefits
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2-Year Proactive Care Coverage — Continuous monitoring and preventive maintenance for your e920t infrastructure
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24/7 Technical Support — Round-the-clock access to HPE certified engineers for critical issues
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Hardware Replacement Services — Next-business-day or same-day parts replacement depending on severity
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Proactive Monitoring — Real-time system health checks to identify and resolve issues before they impact operations
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Software Updates & Patches — Included access to firmware updates and security patches throughout the service period
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Dedicated Support Portal — Online case management and knowledge base access for streamlined issue tracking
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Escalation Management — Priority routing to senior technical teams for complex infrastructure challenges
Technical Specifications
| Specification |
Details |
| Manufacturer |
HEWLETT PACKARD ENTERPRISE |
| Part Number |
HX9H6PE |
| Service Type |
Proactive Care Technical Customer Essentials |
| Coverage Duration |
2 Years |
| Compatible Platform |
HPE e920t Server |
| Support Availability |
24/7/365 |
| Response Time |
Priority-based (Critical: 1 hour, High: 4 hours) |
| Delivery Method |
Phone, Email, Online Portal |
Frequently Asked Questions
What is included in HPE Proactive Care Technical Customer Essentials support?
This service includes 24/7 technical support, proactive system monitoring, hardware replacement coverage, software updates, and access to HPE's support portal. It's designed to keep your e920t server running optimally with minimal downtime.
How does proactive monitoring help reduce server downtime?
Proactive monitoring continuously tracks your e920t's health metrics and performance indicators. HPE engineers identify potential issues before they cause failures, allowing preventive maintenance that keeps your infrastructure stable and operational.
What support options are available if my e920t experiences a critical issue?
Critical issues receive priority escalation with a 1-hour response time. You'll have direct access to senior HPE engineers via phone or the online support portal, with expedited hardware replacement if needed.
Can I renew this 2-year support contract after expiration?
Yes, HPE support contracts are renewable. Contact your HPE account representative or authorized partner to extend coverage beyond the initial 2-year period.
