HPE 1Y ProCare TC Essentials with DMR EL e920t Service
The HPE 1Y ProCare TC Essentials with DMR service delivers comprehensive enterprise support for your HPE e920t infrastructure. Designed for organizations requiring proactive hardware maintenance and rapid issue resolution, this service package combines technical support with Defective Material Return (DMR) coverage to minimize downtime and maximize system availability.
This one-year ProCare service contract is ideal for businesses running mission-critical HPE e920t systems that demand 24/7 operational reliability. Get expert technical assistance, hardware replacement coverage, and priority support to keep your infrastructure performing at peak efficiency.
Key Service Features
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ProCare Technical Support — Expert assistance for HPE e920t systems and configurations
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Defective Material Return (DMR) — Rapid hardware replacement with return shipping included
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1-Year Coverage — Full 12-month service period with continuous protection
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Enterprise-Grade Support — Priority response times for critical infrastructure issues
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Hardware Replacement — Expedited component replacement to reduce system downtime
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Proactive Maintenance — Preventive support to identify and resolve issues before they impact operations
Technical Specifications
| Specification |
Details |
| Manufacturer |
Hewlett Packard Enterprise (HPE) |
| Part Number |
HX9G5PE |
| Service Type |
ProCare Technical Support with DMR |
| Coverage Duration |
1 Year |
| Supported Platform |
HPE e920t |
| Service Level |
Essentials with Defective Material Return |
| Support Availability |
24/7 Enterprise Support |
Frequently Asked Questions
What does ProCare TC Essentials with DMR include?
This service package includes technical support, hardware diagnostics, and Defective Material Return coverage. When hardware fails, HPE ships replacement components and handles return logistics, minimizing your system downtime.
How long is the HPE 1Y ProCare service contract valid?
The 1-year ProCare service provides 12 months of continuous coverage from the activation date. This ensures your HPE e920t infrastructure remains protected throughout the contract period with no gaps in support.
What is Defective Material Return (DMR) coverage?
DMR coverage means HPE ships replacement hardware directly to your site when a component fails. You return the defective part using the prepaid return label, eliminating costly downtime waiting for repairs.
Is this service suitable for production environments?
Yes, the HPE ProCare Essentials service is designed for mission-critical production systems. With 24/7 support and rapid hardware replacement, it's ideal for organizations requiring maximum uptime and reliability.
