Fortinet FortiCare 24x7 Comprehensive Support - Extended service agreement (renewal) - advance parts replacement - 1 year - shipment - response time: NBD - for FortiSIEM 3600G
If you need 'round-the-clock access to mission-critical support services, the 24x7 Service will meet your requirements. You'll get access to technical support 365x24x7 as well as advanced replacement service for hardware failures.
- Includes phone and email consulting for expert support
- Advance parts replacement for timely equipment availability
- Next business day response time for service requests
- Access to web knowledge base and support resources
- Available 8 hours a day, Monday through Friday
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Reliable support availability
With services available Monday to Friday for 8 hours a day, customers can count on timely assistance for any network issues.
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Efficient response system
The next business day response time ensures any problems are addressed quickly, reducing potential disruptions.
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Comprehensive consulting options
Access to both phone and email consulting equips users with professional guidance on any queries related to network management.
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Resources for self-help
Web knowledge base access empowers users to troubleshoot issues independently and gain insights on network optimization.
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Swift equipment support
Advance parts replacement allows required components to be shipped quickly, enhancing overall network reliability.
