Cisco Unified Contact Center Enterprise and Hosted - (v. 11.5) - media
Cisco Unified Contact Center Enterprise helps businesses and organizations deliver a connected digital experience. You can provide contextual, continuous, and high-capability journeys for your customers. Fault tolerance helps ensure uninterrupted operation, and comprehensive reporting provides business intelligence to optimize your contact center.
- Delivery of each contact to the appropriate resource anywhere in the enterprise
- Comprehensive customer profiles, using contact-related data
- Segmentation of customers, and monitoring of resource availability
- Routing to the appropriate resource to meet customer needs and conditions
- Presence integration to increase caller satisfaction through improved agent performance
