Cisco Solution Support for Service Providers Enhanced without Upgrades - Technical support - for PRM-8KE-100G-RTU - phone consulting - 24x7 - response time: 30 min
Cisco Solution Support is an essential element of your Cisco solution by helping you maintain its performance, reliability, and return on investment. This service is focused at the solution level and delivers centralized support across the Cisco and Solution Support Alliance Partner products in your deployment. If an issue arises, simply contact us. The team of solution experts is your primary point of contact and owns your case from first call to resolution. And because Solution Support resolves complex issues on average 44% more quickly than device-level product support, it's the right kind of support for multiproduct, multivendor solution environments.
- Primary point of contact
- Architecture expertise
- Product support team coordination
- Fast response and resolution
- No issue isolation required
- Broad solution view
- One service, deep coverage
- Retain direct contact with Solution Support Alliance Partners
- Predictable costs
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Primary point of contact
Cisco solution experts are accountable for resolving your issue no matter where it resides, for continuity of service from first call until resolution.
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Architecture expertise
The deep knowledge about how your solution works as a whole means Cisco can often resolve issues immediately, helping minimize disruption.
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Product support team coordination
The seamless collaboration with Cisco Technical Assistance Center (TAC), strong relationships with Solution Support Alliance Partners, and global experience with solving solution-level issues means Cisco can effectively manage support to best resolve your case.
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Fast response and resolution
Priority service levels connect you to solution experts who resolve complex solution-level issues on average 44% more quickly than device-level product support.
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No issue isolation required
Initiate a case even if you're not sure you have an issue. There's no need to diagnose or isolate your problem before contacting the solution experts.
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Broad solution view
Cisco can look beyond the scope of your case to identify any potential issues, helping minimize or eliminate business disruption and maintain solution performance and reliability.
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One service, deep coverage
Get solution-level support and Cisco product support in one service that's easy to order and renew.
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Retain direct contact with Solution Support Alliance Partners
If you have isolated your issue to a partner's product, you have the flexibility to contact them directly for their product support.
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Predictable costs
Available on the standardized price list and ordering tools, this service has predictable costs as you expand your solution or build new ones.
