Cisco SocialMiner - (v. 10.0) - media
Cisco SocialMiner is a social media customer care solution that enables your company to proactively respond to customers and prospects communicating through public social media networks such as Twitter and Facebook or other public forum or blogging sites. By providing social media monitoring, queuing, and workflow to organize customer posts on social media networks and deliver them to your customer care team, your company can respond to customers in real time through the same social network they are using to communicate.
This customer service capability is enabled by Cisco SocialMiner, which searches multiple social networks to capture public customer postings and then organizes, filters, and prioritizes these postings and presents them to your customer care team for response. Your customer service representatives can respond to a customer service problem or reach out to new customers looking for information about your products or services.
- Social media feeds
- Campaign management
- Routing and queuing social contacts
- Saving drafts for review
- Social media customer care metrics
- Reporting for social contacts
- OpenSocial-compliant gadgets and representational state transfer (REST) APIs
