Cisco HCI-NV-AIE-P-1Y: 24x7 Support Services for NVIDIA AIE Essentials
The Cisco HCI-NV-AIE-P-1Y delivers comprehensive 24x7 support services for NVIDIA AI Enterprise (AIE) Essentials on a per-GPU basis, providing enterprises with mission-critical uptime and expert technical assistance. This 1-year standard support tier is essential for organizations deploying AI workloads on Cisco platforms, ensuring your GPU infrastructure remains operational and optimized. Whether you're running machine learning inference, data analytics, or AI-powered applications, this support service guarantees rapid response times and dedicated technical expertise to minimize downtime and maximize ROI on your NVIDIA GPU investments.
Key Features
- 24x7 technical support coverage for NVIDIA AIE Essentials deployments
- Per-GPU licensing model for flexible, scalable support coverage
- 1-year standard support tier with guaranteed response times
- Expert assistance for AI Enterprise software optimization and troubleshooting
- Seamless integration with Cisco HCI platforms and infrastructure
- Proactive monitoring and issue resolution to prevent production interruptions
- Access to NVIDIA and Cisco technical resources and knowledge base
Technical Specifications
| Specification |
Details |
| Manufacturer |
Cisco Systems |
| Part Number |
HCI-NV-AIE-P-1Y |
| Product Type |
24x7 Support Services |
| Software License |
NVIDIA AI Enterprise (AIE) Essentials |
| Licensing Model |
Per GPU |
| Support Term |
1 Year |
| Support Tier |
Standard |
| Coverage |
24 hours, 7 days per week |
| Platform Compatibility |
Cisco HCI Platforms |
Frequently Asked Questions
What is included in 24x7 support for NVIDIA AIE Essentials?
The Cisco HCI-NV-AIE-P-1Y provides round-the-clock technical support for NVIDIA AI Enterprise Essentials software deployed on Cisco platforms. This includes troubleshooting, optimization guidance, and rapid response to critical issues affecting your GPU-accelerated AI workloads.
How does per-GPU licensing work for this support service?
Per-GPU licensing means you purchase support coverage for each GPU in your deployment. This flexible model allows you to scale support costs with your infrastructure growth and only pay for the GPUs you actively utilize in production.
What is the difference between standard and premium support tiers?
The standard support tier (HCI-NV-AIE-P-1Y) provides comprehensive 24x7 coverage with defined response times. Premium tiers typically offer faster response times, dedicated support engineers, and enhanced proactive monitoring capabilities for mission-critical deployments.
Can I upgrade or renew this 1-year support service?
Yes, support services can typically be renewed at the end of the 1-year term or upgraded to higher tiers. Contact Cisco or your authorized reseller to discuss renewal options and any available service enhancements for your NVIDIA AI Enterprise deployment.
