Cisco ERT Gold Protection Package for DP20-2 - 1 Year Support
The Cisco ERT Gold Protection Package delivers comprehensive enterprise support and protection for your DP20-2 deployment. Designed for organizations requiring mission-critical uptime, this 1-year protection plan combines Software Updates (SUS), Extended Application Availability Features (EAAF), and Extended Application Updates (EAU) into a single, integrated support solution. Perfect for enterprises that depend on continuous network availability and need rapid response to critical issues.
Key Features
-
Software Updates Service (SUS) — Automatic access to critical patches, security updates, and feature enhancements throughout the 1-year term
-
Extended Application Availability Features (EAAF) — Advanced redundancy and failover capabilities to maximize system uptime and minimize service interruptions
-
Extended Application Updates (EAU) — Continuous application improvements and compatibility updates for evolving business requirements
-
Priority Technical Support — Dedicated support team with accelerated response times for critical issues
-
Proactive Monitoring — Real-time system health monitoring and predictive maintenance alerts
-
1-Year Coverage Term — Full protection and support for 12 months from activation
Technical Specifications
| Specification |
Details |
| Manufacturer |
Cisco Systems |
| Part Number |
L-RDGO20-2-1Y |
| Product Type |
ERT Gold Protection Package |
| Compatible Platform |
DP20-2 |
| Coverage Duration |
1 Year |
| Included Services |
SUS, EAAF, EAU |
| Support Level |
Enterprise Gold |
Frequently Asked Questions
What is included in the Cisco ERT Gold Protection Package?
The package includes Software Updates Service (SUS) for critical patches and security updates, Extended Application Availability Features (EAAF) for enhanced redundancy, and Extended Application Updates (EAU) for continuous application improvements. All services are bundled into one comprehensive 1-year support plan for your DP20-2 system.
How long is the protection coverage valid?
The ERT Gold Protection Package provides 12 months of continuous coverage from the activation date. This 1-year term ensures your DP20-2 remains protected with the latest updates and priority support throughout the contract period.
What support benefits does the Gold tier provide?
Gold tier support includes priority technical assistance with accelerated response times, proactive system monitoring, predictive maintenance alerts, and access to Cisco's expert support team. This ensures minimal downtime and rapid resolution of any critical issues affecting your deployment.
Is this protection plan compatible with DP20-2 systems?
Yes, the Cisco ERT Gold Protection Package (L-RDGO20-2-1Y) is specifically designed for DP20-2 platforms. The package delivers enterprise-grade protection tailored to the DP20-2 architecture and requirements.
