Cisco CX Success Tracks Level 2 - Technical support - for IE9300-DNA-E - phone consulting - 24x7 - response time: 30 min
Cisco will accelerate customers' journey in realizing desired outcomes through 1-on-1 personalized coaching engagements. Solution support is provided to streamline case management for solutions comprised of Cisco and solution support alliance partner products. Proactive features help to avoid unplanned outages and save customers' time and costs, while customers can also boost productivity and retain talent through hands-on learning labs and certification preparation materials.
- Success tracks communities
- Trusted support
- Software updates
- 24x7 technical support
- Hardware RMA
- Solution support
- Insights and analytics
- Adoption view
- Rapid problem resolution
- Personalized exposure checks
- Proactive notifications
- Automated fault management
- Risk mitigation checks
- Contextual learning
- Remote practice labs
- Certification preparation
