Cisco Customer Success Manager (DTCSM) v2.1 - Instructor-led training (ILT) / Virtual Learning (VL) - live e-learning - 3 days
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Comprehensive learning
Spanning 3 days, the Cisco Customer Success Manager (DTCSM) v2.1 course offers an immersive experience in networking and communications, tailored for IT professionals seeking to deepen their expertise.
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Flexible delivery formats
Designed to accommodate various learning preferences, this course is available in both Instructor-led Training (ILT) and Virtual Learning (VL) formats, ensuring accessibility for participants regardless of their location.
The Cisco Customer Success Manager (DTCSM) v2.1 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers. This course is based on the concept of the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco Customer Success Manager (CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification.
- Develop skills and knowledge around the increasingly crucial CSM role, which drives organizational and business outcomes from technology solutions in customer engagements
- Understand key concepts and terminologies related to the CSM role
- Prepare for the 820-605 exam, which earns the Cisco Customer Success Manager Specialist certification exam
