Cisco Combined Services Solution Support - Extended service agreement - advance hardware replacement - shipment - 24x7 - response time: 4 h - for P/N: DS-C9396T-96ITK9, DS-C9396T96ITK9-RF, DS-C9396T96ITK9-WS
The Cisco Combined Services Solution Support provides a reliable extended service agreement that encompasses essential support for your hardware needs. With 8 hours of assistance available each day during the workweek, this service ensures that you have the resources necessary to maintain operational efficiency. Customers will enjoy access to a web knowledge base and support, offering valuable information and allowing for quick resolutions to service inquiries.
The advanced hardware replacement feature minimizes downtime by ensuring that any necessary components are shipped swiftly. Additional support options include product info support and updates for new releases. This combination of factors reinforces the commitment to keeping your systems running smoothly, with response times of 30 minutes for urgent issues and next business day responses for other requests.
- Extended service agreement provides comprehensive support
- 8 hours a day support from Monday to Friday
- Advanced hardware replacement to minimize downtime
- Web knowledge base and support for quick access to information
- Fast response times, including 30 minutes for urgent issues
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Comprehensive support availability
Service is accessible 8 hours a day, 5 days a week, ensuring that help is always there during business hours, enhancing operational reliability.
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Swift hardware replacement
The advanced hardware replacement ensures that essential equipment is delivered promptly when needed, reducing potential project delays.
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Rapid response times
With a response time of 30 minutes for severity level 1 and 2 issues, users can expect immediate assistance in critical situations.
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Web support access
Customers benefit from access to a comprehensive web knowledge base and support services that provide valuable resources and troubleshooting information.
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Updates and information support
Regular updates and product info support ensure that users remain informed about changes, contributing to better decision-making and system management.
