Check Point Collaborative Enterprise Support Co-Premium for 1595 Security Appliance
Organizations running Check Point 1595 Security Appliances require enterprise-grade support to maintain continuous network protection. The Collaborative Enterprise Support Co-Premium Premium PRO service delivers mission-critical availability through 24x7 monitoring, rapid response times, and advance hardware replacement. This extended service agreement is designed for enterprises that cannot tolerate security appliance downtime and need guaranteed support escalation with 4-hour response commitments.
Whether you're protecting critical infrastructure, managing multi-site deployments, or ensuring compliance requirements, this premium support tier provides the advance hardware replacement and dedicated resources your organization needs to maintain operational continuity.
Key Features
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24x7 Collaborative Enterprise Support — Round-the-clock monitoring and technical assistance for your 1595 Security Appliance
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4-Hour Response Time — Guaranteed rapid response to critical issues affecting your security infrastructure
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Advance Hardware Replacement — Replacement units shipped proactively to minimize downtime during hardware failures
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Extended Service Agreement — 1-year coverage term with continuous protection and support continuity
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Shipment-Based Fulfillment — Direct hardware delivery to your location for seamless replacement procedures
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Premium PRO Support Tier — Enhanced escalation paths and priority handling for enterprise environments
Technical Specifications
| Specification |
Details |
| Manufacturer |
Check Point Software Technologies |
| Part Number |
CPCES-CO-PREMIUMPRO-1595-ADD |
| Service Type |
Extended Service Agreement - Additional |
| Support Tier |
Collaborative Enterprise Support Co-Premium Premium PRO |
| Applicable Product |
1595 Security Appliance |
| Coverage Term |
1 Year |
| Availability |
24x7 |
| Response Time |
4 Hours |
| Replacement Method |
Advance Hardware Replacement with Shipment |
Frequently Asked Questions
What does Collaborative Enterprise Support Co-Premium include?
This premium support service provides 24x7 technical assistance, 4-hour response time commitments, and advance hardware replacement for your Check Point 1595 Security Appliance. The Collaborative Enterprise Support Co-Premium tier ensures your security infrastructure receives priority handling and dedicated resources from Check Point's expert team.
How does advance hardware replacement work?
When a hardware failure occurs, Check Point ships a replacement unit to your location as part of the extended service agreement. This advance replacement approach minimizes downtime by ensuring you receive hardware quickly, allowing your security appliance to return to full operational status without delay.
Is this service agreement suitable for enterprise deployments?
Yes. The Premium PRO Collaborative Enterprise Support tier is specifically designed for enterprise environments requiring guaranteed response times and continuous availability. The 4-hour response commitment and 24x7 support make this ideal for organizations where security appliance downtime directly impacts business operations.
Can this extended service agreement be added to existing support?
This part number (CPCES-CO-PREMIUMPRO-1595-ADD) is designated as an additional service agreement, allowing you to extend or enhance your current support coverage for the 1595 Security Appliance with premium features and advance hardware replacement benefits.
