Avaya Express Support Services Base Next Business Day
The Avaya Express Support Services Base NBD is an extended service agreement designed for organizations running Avaya Virtual Services Platform 7024XLS systems. This next-business-day support plan ensures rapid parts replacement and minimal downtime for mission-critical network infrastructure. With 12x5 support coverage and guaranteed NBD response times, your team can maintain peak system performance and business continuity.
Ideal for enterprises requiring reliable parts replacement services and rapid recovery protocols, this one-year extended service agreement provides peace of mind and predictable support costs for your Avaya infrastructure investment.
Key Features
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Next Business Day (NBD) Parts Shipment — Rapid replacement components minimize system downtime
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12x5 Support Coverage — Dedicated support during business hours, 12 hours per day, 5 days per week
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One-Year Extended Service Agreement — Comprehensive 12-month coverage for Virtual Services Platform 7024XLS
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Guaranteed Response Times — NBD response commitment ensures predictable recovery windows
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Parts Replacement Included — Hardware components covered under service terms
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Enterprise-Grade Support — Avaya-backed service for mission-critical systems
Technical Specifications
| Specification |
Details |
| Manufacturer |
Avaya Blue |
| Part Number |
GF6300EJ9 |
| Service Type |
Extended Service Agreement |
| Coverage Duration |
1 Year |
| Support Hours |
12x5 (12 hours/day, 5 days/week) |
| Response Time |
Next Business Day (NBD) |
| Shipment Method |
NBD Shipment |
| Compatible System |
Virtual Services Platform 7024XLS |
| Service Components |
Parts Replacement |
Frequently Asked Questions
What does Next Business Day support mean for my Avaya system?
Next Business Day (NBD) support guarantees that replacement parts will ship within one business day of your support request. This rapid parts replacement service minimizes downtime and keeps your Virtual Services Platform 7024XLS operational, ensuring business continuity for your organization.
Is this extended service agreement suitable for 24/7 operations?
The Avaya Express Support Services Base provides 12x5 coverage (12 hours daily, 5 days weekly). For organizations requiring round-the-clock support, consider upgrading to premium support tiers. This plan is ideal for standard business-hour operations and standard availability requirements.
What parts are covered under this service agreement?
This extended service agreement covers hardware parts replacement for your Virtual Services Platform 7024XLS. Specific covered components are detailed in your service contract documentation. Contact Avaya support for a complete list of eligible parts under your agreement.
How do I activate this Avaya support services plan?
Simply register your Virtual Services Platform 7024XLS with the part number GF6300EJ9 and your one-year coverage begins immediately. Your Avaya account team will provide activation details and support contact information for initiating service requests.
