Avaya Express Support Services Base Next Business Day - 1 Year Extended Service Agreement
The Avaya Express Support Services Base NBD is an extended service agreement engineered for organizations requiring rapid issue resolution and maximum network uptime. This comprehensive next business day support plan delivers parts coverage for one year with guaranteed next business day shipment, combined with 12x5 technical support. Ideal for enterprises deploying Avaya communications infrastructure, this service agreement ensures faster problem resolution, greater network availability, and significantly lower total cost of ownership through globally consistent support offerings and direct access to Avaya technical expertise.
Key Features
- Next Business Day parts shipment and replacement coverage
- 12x5 (Monday-Friday, 12-hour) technical support access
- One-year extended service agreement coverage
- Direct access to Avaya technical expertise and resources
- Globally consistent support offerings and SLAs
- Reduced total cost of ownership through proactive support
- Faster issue resolution and network availability optimization
- Comprehensive parts coverage included
Technical Specifications
| Specification |
Details |
| Manufacturer |
Avaya Blue |
| Part Number |
GF6300ERV |
| Service Type |
Extended Service Agreement |
| Coverage Period |
1 Year |
| Shipment Method |
Next Business Day |
| Support Hours |
12x5 (Monday-Friday, 12 hours daily) |
| Coverage Scope |
Parts and labor |
| Global Support |
Yes - Globally consistent offerings |
Frequently Asked Questions
What is included in the Avaya Express Support Services Base NBD?
This extended service agreement includes next business day parts shipment, one year of coverage, 12x5 technical support access, and direct contact with Avaya technical experts. The plan ensures faster issue resolution and maintains network availability for your Avaya communications infrastructure.
How quickly will replacement parts arrive with next business day support?
With next business day shipment, replacement parts are dispatched immediately and arrive the following business day, minimizing downtime and ensuring your systems remain operational.
What are the support hours for this extended service agreement?
The Avaya Express Support Services Base provides 12x5 support coverage, meaning technical assistance is available Monday through Friday during standard 12-hour business hours, with direct access to Avaya expertise.
Is this service agreement suitable for enterprise deployments?
Yes, this extended service agreement is designed specifically for enterprise organizations requiring reliable, globally consistent support with guaranteed response times and parts availability for their Avaya communications systems.
