Avaya Express Plus Onsite 4HR-SL187 — 1 Year On-Site Maintenance Support
The Avaya Express Plus Onsite 4HR-SL187 (GN6300187) is a comprehensive Nortel FastLane Standard Technology Support service contract designed for organizations requiring rapid, on-site maintenance coverage. This 1-year service contract delivers 24x7x4-hour response times for both parts and labor, ensuring your critical Nortel and Avaya equipment receives immediate professional attention when you need it most. Ideal for enterprises, data centers, and mission-critical communication environments, this support plan minimizes downtime and maximizes operational continuity.
Key Features
- 24x7x4-Hour On-Site Response — Rapid technician dispatch for emergency support
- Parts and Labor Included — No hidden costs for replacement components or service time
- 1-Year Coverage Period — Full 12 months of comprehensive maintenance protection
- Nortel FastLane Standard Technology Support — Industry-standard support framework
- Avaya Equipment Compatibility — Supports legacy Nortel and modern Avaya systems
- Proactive Maintenance — Preventive service to reduce unexpected failures
Technical Specifications
| Specification |
Details |
| Manufacturer |
Avaya Blue |
| Part Number |
GN6300187 |
| Product Type |
Service Contract — On-Site Maintenance |
| Coverage Duration |
1 Year |
| Response Time |
24x7x4 Hours (4-hour on-site response) |
| Support Scope |
Parts and Labor |
| Technology Framework |
Nortel FastLane Standard |
| Equipment Support |
Nortel and Avaya Systems |
Frequently Asked Questions
What does 24x7x4-hour response mean?
This means support is available 24 hours a day, 7 days a week, with a guaranteed 4-hour on-site response time. A qualified technician will arrive at your location within 4 hours of reporting an issue, minimizing critical downtime.
Does this service contract include parts replacement?
Yes. The Avaya Express Plus Onsite 4HR-SL187 covers both parts and labor, so replacement components and technician time are fully included with no additional charges.
What equipment does this support contract cover?
This Nortel FastLane Standard Technology Support contract is compatible with Nortel legacy systems and Avaya equipment. Verify your specific equipment model with the part number GN6300187 for full compatibility details.
How long is the coverage period?
The service contract provides 1 year of continuous on-site maintenance coverage from the activation date, with 24x7 availability and 4-hour response guarantee throughout the entire period.
