{"product_id":"zpe-systems-ngm-24x7-gold-support-license-50-devices","title":"ZPE Systems NGM 24x7 Gold Support License - 50 Managed Devices","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"product-intro\"\u003e\u003ch1\u003eNGM 24x7 Gold Support License - 50 Managed Devices\u003c\/h1\u003e\n\u003cp\u003eThe \u003cstrong\u003eZPE Systems NGM 24x7 Gold Support License\u003c\/strong\u003e delivers premium enterprise support for organizations managing up to 50 devices. Designed for IT teams requiring mission-critical infrastructure reliability, this \u003cstrong\u003e24x7 managed devices support subscription\u003c\/strong\u003e ensures continuous monitoring, rapid incident response, and proactive system optimization. Perfect for mid-sized enterprises and growing organizations that depend on uninterrupted network and device management operations.\u003c\/p\u003e\n\u003cp\u003eWith round-the-clock Gold Support, your infrastructure stays protected with priority technical assistance, guaranteed response times, and expert guidance from ZPE Systems engineers. This comprehensive \u003cstrong\u003elicense subscription\u003c\/strong\u003e covers all aspects of device lifecycle management, ensuring maximum uptime and operational efficiency across your entire managed environment.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e24x7 priority technical support with guaranteed response times\u003c\/li\u003e\n\u003cli\u003eCoverage for up to 50 managed devices across your infrastructure\u003c\/li\u003e\n\u003cli\u003eProactive monitoring and alerting for continuous device health\u003c\/li\u003e\n\u003cli\u003eExpert troubleshooting and incident resolution from ZPE Systems engineers\u003c\/li\u003e\n\u003cli\u003eComprehensive device lifecycle management and optimization\u003c\/li\u003e\n\u003cli\u003ePriority access to software updates and security patches\u003c\/li\u003e\n\u003cli\u003eDedicated support portal with ticket tracking and documentation\u003c\/li\u003e\n\u003cli\u003eQuarterly business reviews and performance reporting\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"specifications\"\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable border=\"1\" cellpadding=\"10\"\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eZPE Systems Inc\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePart Number\u003c\/td\u003e\n\u003ctd\u003eNGM-L5-BASE-GSUB-050-MD\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Level\u003c\/td\u003e\n\u003ctd\u003e24x7 Gold Support\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManaged Devices\u003c\/td\u003e\n\u003ctd\u003e50 devices\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLicense Type\u003c\/td\u003e\n\u003ctd\u003eSubscription-based\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Availability\u003c\/td\u003e\n\u003ctd\u003e24 hours, 7 days per week\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eResponse Time\u003c\/td\u003e\n\u003ctd\u003ePriority response (Gold tier)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003ch3\u003eWhat does the NGM 24x7 Gold Support License include?\u003c\/h3\u003e\n\u003cp\u003eThe Gold Support License provides round-the-clock technical assistance, proactive device monitoring, priority incident response, software updates, and comprehensive management for up to 50 devices. Your organization receives dedicated support from ZPE Systems engineers with guaranteed response times and access to a priority support portal.\u003c\/p\u003e\n\u003ch3\u003eHow many devices can this license subscription support?\u003c\/h3\u003e\n\u003cp\u003eThis \u003cstrong\u003e24x7 managed devices support\u003c\/strong\u003e license covers up to 50 devices, making it ideal for mid-sized organizations. If you require support for additional devices, ZPE Systems offers scalable licensing options to match your infrastructure growth.\u003c\/p\u003e\n\u003ch3\u003eWhat are the response time guarantees with Gold Support?\u003c\/h3\u003e\n\u003cp\u003eGold Support tier includes priority response times for all support requests. Critical issues receive immediate attention from senior engineers, while standard requests are addressed within defined SLA windows to minimize downtime and maintain operational continuity.\u003c\/p\u003e\n\u003ch3\u003eCan I upgrade or add more devices to this license?\u003c\/h3\u003e\n\u003cp\u003eYes, the NGM license subscription is flexible and scalable. You can upgrade to higher device counts or add additional support tiers as your infrastructure expands. Contact ZPE Systems or your authorized reseller to discuss upgrade options and licensing adjustments.\u003c\/p\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"ZPE SYSTEMS INC","offers":[{"title":"Default Title","offer_id":41724296396875,"sku":"NGM-L5-BASE-GSUB-050-MD","price":9366.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1824\/0789\/files\/ZPE-Systems-NGM-24x7-Gold-Support-License-50-Managed-Devices_aaa1861f.webp?v=1788310175","url":"https:\/\/www.tecisoft.ca\/products\/zpe-systems-ngm-24x7-gold-support-license-50-devices","provider":"TeciSoft","version":"1.0","type":"link"}