{"product_id":"zpe-systems-ngm-100-24x7-gold-support-license-subscription-prev-24709","title":"ZPE Systems NGM 100 24x7 Gold Support License Subscription","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"who-its-for\"\u003e\u003ch1\u003eZPE Systems NGM 100 24x7 Gold Support License Subscription\u003c\/h1\u003e\n\u003cp\u003eThe \u003cstrong\u003eNGM 100 24x7 Gold Support license subscription\u003c\/strong\u003e delivers comprehensive managed support for your ZPE Systems infrastructure. Designed for organizations requiring \u003cstrong\u003eround-the-clock enterprise support\u003c\/strong\u003e, this subscription ensures your critical systems maintain peak performance with priority response times and dedicated technical expertise. Perfect for data centers, cloud providers, and mission-critical environments where downtime is not an option.\u003c\/p\u003e\n\u003cp\u003eWith 24x7 Gold Support, you gain access to ZPE's most responsive support tier, featuring rapid incident response, proactive monitoring, and expert-level troubleshooting. This managed support solution minimizes operational disruptions and maximizes system reliability across your NGM 100 infrastructure.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e24x7 round-the-clock technical support availability\u003c\/li\u003e\n\u003cli\u003ePriority incident response and escalation procedures\u003c\/li\u003e\n\u003cli\u003eDedicated support team for NGM 100 managed environments\u003c\/li\u003e\n\u003cli\u003eProactive system monitoring and maintenance\u003c\/li\u003e\n\u003cli\u003eExpert-level troubleshooting and diagnostics\u003c\/li\u003e\n\u003cli\u003eComprehensive hardware and software support coverage\u003c\/li\u003e\n\u003cli\u003eAnnual subscription with continuous coverage\u003c\/li\u003e\n\u003cli\u003eDirect access to senior technical engineers\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"specifications\"\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable border=\"1\" cellpadding=\"10\"\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eZPE SYSTEMS INC\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePart Number\u003c\/td\u003e\n\u003ctd\u003eNGM-L2-BASE-GSUB-100-MD\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eProduct Type\u003c\/td\u003e\n\u003ctd\u003eLicense Subscription - Support\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Tier\u003c\/td\u003e\n\u003ctd\u003e24x7 Gold Support\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Model\u003c\/td\u003e\n\u003ctd\u003eManaged Support\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSystem Compatibility\u003c\/td\u003e\n\u003ctd\u003eNGM 100 Series\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Hours\u003c\/td\u003e\n\u003ctd\u003e24 Hours \/ 7 Days\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSubscription Term\u003c\/td\u003e\n\u003ctd\u003eAnnual\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat is included in 24x7 Gold Support for NGM 100?\u003c\/h3\u003e\n\u003cp\u003eThe 24x7 Gold Support subscription includes priority technical support, proactive monitoring, rapid incident response, and access to senior engineers. This managed support tier ensures your NGM 100 infrastructure receives expert-level assistance whenever issues arise, with guaranteed response times and comprehensive coverage.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eHow does managed support differ from standard support?\u003c\/h3\u003e\n\u003cp\u003eManaged support provides proactive system monitoring, preventive maintenance, and dedicated resource allocation. Unlike reactive support, this approach identifies and resolves potential issues before they impact operations, reducing downtime and improving overall system reliability for your NGM 100 environment.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eIs this license subscription renewable?\u003c\/h3\u003e\n\u003cp\u003eYes, the NGM 100 24x7 Gold Support license subscription is an annual renewable contract. You can continue coverage year after year, ensuring continuous protection and support for your managed infrastructure without service interruptions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat response time can I expect with Gold Support?\u003c\/h3\u003e\n\u003cp\u003eGold Support delivers priority response times with dedicated escalation procedures. Critical issues receive immediate attention from senior technical teams, while standard issues are addressed within guaranteed timeframes. Exact response times are detailed in your support agreement.\u003c\/p\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"ZPE SYSTEMS INC","offers":[{"title":"Default Title","offer_id":41724295577675,"sku":"NGM-L2-BASE-GSUB-100-MD","price":8646.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1824\/0789\/files\/ZPE-Systems-NGM-100-24x7-Gold-Support-License-Subscription.webp?v=1788310128","url":"https:\/\/www.tecisoft.ca\/products\/zpe-systems-ngm-100-24x7-gold-support-license-subscription-prev-24709","provider":"TeciSoft","version":"1.0","type":"link"}