{"product_id":"zpe-nscp-t48r-24x7-gold-upgrade-support-3-year","title":"ZPE NSCP-T48R 24x7 Gold Upgrade Support 3-Year","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"who-its-for\"\u003e\u003ch1\u003eZPE NSCP-T48R 24x7 Gold Upgrade Support\u003c\/h1\u003e\n\u003cp\u003eThe \u003cstrong\u003e24x7 Gold Upgrade Support\u003c\/strong\u003e for ZPE Systems Nodegrid Serial Console Plus 48-port models delivers comprehensive, round-the-clock assistance for mission-critical infrastructure. This \u003cstrong\u003e3-year support package\u003c\/strong\u003e is engineered for data centers and enterprise environments requiring continuous uptime and rapid response to hardware issues. If your organization depends on reliable serial console management across 48 ports, this premium support tier ensures your Nodegrid infrastructure stays operational with priority access to ZPE Systems technical experts.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e24\/7 around-the-clock technical support for Nodegrid Serial Console Plus T48R standard configurations\u003c\/li\u003e\n\u003cli\u003eGold-tier priority response and escalation for critical issues\u003c\/li\u003e\n\u003cli\u003e3-year continuous coverage with hardware upgrade eligibility\u003c\/li\u003e\n\u003cli\u003eDedicated support for 48-port serial console management infrastructure\u003c\/li\u003e\n\u003cli\u003eProactive monitoring and maintenance assistance included\u003c\/li\u003e\n\u003cli\u003eAccess to firmware updates and security patches throughout coverage period\u003c\/li\u003e\n\u003cli\u003eExpert guidance on console redundancy and failover configurations\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"technical-specs\"\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eZPE Systems Inc\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eProduct Line\u003c\/td\u003e\n\u003ctd\u003eNodegrid Serial Console Plus\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eModel\u003c\/td\u003e\n\u003ctd\u003eNSCP-T48R Standard\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePart Number\u003c\/td\u003e\n\u003ctd\u003eZPE-NSCP-T48R-STND-ALL-EW3G\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Type\u003c\/td\u003e\n\u003ctd\u003e24x7 Gold Upgrade Support\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Duration\u003c\/td\u003e\n\u003ctd\u003e3 Years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePort Configuration\u003c\/td\u003e\n\u003ctd\u003e48-Port\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Tier\u003c\/td\u003e\n\u003ctd\u003ePremium Gold\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat does 24x7 Gold Upgrade Support include for the Nodegrid Serial Console Plus?\u003c\/h3\u003e\n\u003cp\u003eThe Gold Upgrade Support tier provides continuous technical assistance, priority response times, hardware upgrade eligibility, and access to all firmware updates and security patches for your 48-port NSCP-T48R system throughout the 3-year coverage period.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eHow long is the coverage period for this ZPE Systems support package?\u003c\/h3\u003e\n\u003cp\u003eThis support package covers your Nodegrid Serial Console Plus T48R for a full 3 years from the activation date, ensuring extended protection for your serial console infrastructure investment.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eIs hardware replacement included in the 24x7 Gold Upgrade Support?\u003c\/h3\u003e\n\u003cp\u003eYes, the Gold tier includes upgrade eligibility, meaning hardware replacements and component upgrades are covered under the support agreement, minimizing downtime for your 48-port console management system.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eCan I upgrade my existing Nodegrid support to Gold tier coverage?\u003c\/h3\u003e\n\u003cp\u003eThe ZPE-NSCP-T48R-STND-ALL-EW3G part number is specifically designed for Gold Upgrade Support. Contact ZPE Systems or your authorized reseller to upgrade your current support level and activate enhanced 24x7 coverage.\u003c\/p\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"ZPE SYSTEMS INC","offers":[{"title":"Default Title","offer_id":41724325265483,"sku":"NSC-T48-STND-ALL-EW3G","price":2593.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1824\/0789\/files\/ZPE-NSCP-T48R-24x7-Gold-Upgrade-Support-3-Year.webp?v=1788310387","url":"https:\/\/www.tecisoft.ca\/products\/zpe-nscp-t48r-24x7-gold-upgrade-support-3-year","provider":"TeciSoft","version":"1.0","type":"link"}