{"product_id":"zpe-link-sr-3-years-24x7-gold-upgrade-support","title":"ZPE Link SR - 3 Years - 24x7 Gold Upgrade Support","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"who-its-for\"\u003e\u003ch1\u003eZPE Link SR - 3 Years - 24x7 Gold Upgrade Support\u003c\/h1\u003e\n\u003cp\u003eThe \u003cstrong\u003eZPE Link SR Gold Upgrade Support\u003c\/strong\u003e delivers comprehensive 24x7 technical assistance and system upgrades for mission-critical infrastructure. Designed for enterprises requiring \u003cstrong\u003epremium support coverage\u003c\/strong\u003e, this 3-year service contract ensures your ZPE Link SR systems maintain peak performance with priority response times, proactive monitoring, and included hardware upgrades. Organizations managing complex network environments benefit from dedicated technical resources and rapid issue resolution available around the clock.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24x7 Priority Technical Support\u003c\/strong\u003e — Round-the-clock access to expert engineers with guaranteed response times\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eGold-Level Service Tier\u003c\/strong\u003e — Expedited issue resolution and escalation procedures for critical systems\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHardware Upgrades Included\u003c\/strong\u003e — Planned system upgrades and component replacements covered under contract\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProactive System Monitoring\u003c\/strong\u003e — Continuous health checks and preventive maintenance to minimize downtime\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e3-Year Coverage Period\u003c\/strong\u003e — Extended protection spanning three full years of support services\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote and On-Site Support\u003c\/strong\u003e — Flexible support delivery including remote diagnostics and field technician dispatch\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware Updates and Patches\u003c\/strong\u003e — Access to latest firmware releases and security updates throughout contract term\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDedicated Account Management\u003c\/strong\u003e — Assigned support specialist for consistent, personalized service\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"technical-specs\"\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eZPE SYSTEMS INC\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eProduct Line\u003c\/td\u003e\n\u003ctd\u003eLink SR\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Type\u003c\/td\u003e\n\u003ctd\u003e24x7 Gold Upgrade Support\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eContract Duration\u003c\/td\u003e\n\u003ctd\u003e3 Years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Availability\u003c\/td\u003e\n\u003ctd\u003e24 Hours \/ 7 Days per Week\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Tier\u003c\/td\u003e\n\u003ctd\u003eGold Level\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eResponse Time\u003c\/td\u003e\n\u003ctd\u003ePriority \/ Expedited\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIncluded Services\u003c\/td\u003e\n\u003ctd\u003eTechnical support, hardware upgrades, software updates, monitoring\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePart Number\u003c\/td\u003e\n\u003ctd\u003eZPE-LSR-TX-BASE-ALL-EW3G\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat support services are included in the Gold Upgrade Support contract?\u003c\/h3\u003e\n\u003cp\u003eThe Gold Upgrade Support includes 24x7 technical assistance, priority response times, hardware upgrades, software updates, proactive system monitoring, and dedicated account management throughout the 3-year contract period.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eHow quickly will I receive support response with Gold-level coverage?\u003c\/h3\u003e\n\u003cp\u003eGold-tier support provides expedited response times with priority escalation procedures. Critical issues receive immediate attention from senior technical engineers available around the clock.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eAre hardware upgrades covered under this support contract?\u003c\/h3\u003e\n\u003cp\u003eYes, planned hardware upgrades and component replacements are included in the Gold Upgrade Support package, ensuring your ZPE Link SR systems remain current with the latest technology.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eCan I get both remote and on-site support?\u003c\/h3\u003e\n\u003cp\u003eThe support contract includes flexible delivery options with remote diagnostics and troubleshooting available immediately, plus on-site field technician dispatch when physical intervention is required.\u003c\/p\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"ZPE SYSTEMS INC","offers":[{"title":"Default Title","offer_id":41767108902987,"sku":"ZPE-LSR-TX-BASE-ALL-EW3G","price":1603.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1824\/0789\/files\/ZPE-Link-SR-3-Years-24x7-Gold-Upgrade-Support.webp?v=1788322109","url":"https:\/\/www.tecisoft.ca\/products\/zpe-link-sr-3-years-24x7-gold-upgrade-support","provider":"TeciSoft","version":"1.0","type":"link"}