{"product_id":"zpe-hive-sr-5-year-24x7-gold-upgrade-support","title":"ZPE HIVE SR - 5 Years 24x7 Gold Upgrade Support","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"product-intro\"\u003e\u003ch1\u003eZPE HIVE SR - 5 Years 24x7 Gold Upgrade Support\u003c\/h1\u003e\n\u003cp\u003eThe \u003cstrong\u003eZPE HIVE SR 24x7 Gold upgrade support\u003c\/strong\u003e delivers comprehensive enterprise-grade protection for your critical infrastructure. This premium 5-year support contract provides round-the-clock technical assistance, priority hardware replacements, and continuous system optimization to maximize uptime and operational efficiency. Designed for organizations requiring mission-critical reliability, this \u003cstrong\u003e24x7 support plan\u003c\/strong\u003e ensures your ZPE HIVE SR infrastructure remains secure, updated, and performing at peak capacity.\u003c\/p\u003e\n\u003cp\u003eWhether you're managing data center operations, network security, or high-availability systems, this \u003cstrong\u003eGold support upgrade\u003c\/strong\u003e eliminates downtime risks with dedicated technical resources and proactive maintenance protocols available every hour of every day.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eGold Support Package Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e24x7 priority technical support with dedicated account management\u003c\/li\u003e\n\u003cli\u003eHardware replacement and upgrade services included\u003c\/li\u003e\n\u003cli\u003eProactive system monitoring and preventive maintenance\u003c\/li\u003e\n\u003cli\u003eEmergency response with guaranteed 4-hour on-site assistance\u003c\/li\u003e\n\u003cli\u003eSoftware updates and security patches delivered continuously\u003c\/li\u003e\n\u003cli\u003eComprehensive spare parts inventory access\u003c\/li\u003e\n\u003cli\u003eAnnual system health assessments and optimization reviews\u003c\/li\u003e\n\u003cli\u003eExtended hardware warranty coverage for 5 years\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"technical-specs\"\u003e\u003ch2\u003eSupport Contract Specifications\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eZPE SYSTEMS INC\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eProduct Line\u003c\/td\u003e\n\u003ctd\u003eHIVE SR\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Tier\u003c\/td\u003e\n\u003ctd\u003eGold 24x7\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eContract Duration\u003c\/td\u003e\n\u003ctd\u003e5 Years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eResponse Time\u003c\/td\u003e\n\u003ctd\u003e4 Hours (Emergency)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAvailability\u003c\/td\u003e\n\u003ctd\u003e24 Hours \/ 7 Days\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePart Number\u003c\/td\u003e\n\u003ctd\u003eZPE-HSR-ALL-EW5G\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Type\u003c\/td\u003e\n\u003ctd\u003eHardware, Software, Updates\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat does 24x7 Gold support include?\u003c\/h3\u003e\n\u003cp\u003eThe 24x7 Gold support plan includes round-the-clock technical assistance, priority hardware replacements, emergency on-site response within 4 hours, software updates, security patches, and proactive system monitoring to ensure maximum uptime and performance.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eHow long is the support contract valid?\u003c\/h3\u003e\n\u003cp\u003eThis \u003cstrong\u003e5-year upgrade support\u003c\/strong\u003e contract provides continuous coverage for 60 months, ensuring long-term protection and access to hardware upgrades, software updates, and technical resources throughout the entire period.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat is included in hardware replacement services?\u003c\/h3\u003e\n\u003cp\u003eHardware replacement services cover failed components, performance upgrades, and preventive maintenance parts. The Gold support tier prioritizes replacement shipments and includes on-site installation assistance to minimize operational disruption.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eIs emergency support available on weekends and holidays?\u003c\/h3\u003e\n\u003cp\u003eYes, the 24x7 support commitment means emergency technical assistance is available every day of the year, including weekends and holidays, with guaranteed response times and dedicated resources for critical issues.\u003c\/p\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"ZPE SYSTEMS INC","offers":[{"title":"Default Title","offer_id":41767108378699,"sku":"ZPE-HSR-ALL-EW5G","price":2189.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1824\/0789\/files\/ZPE-HIVE-SR-5-Years-24x7-Gold-Upgrade-Support.webp?v=1788322100","url":"https:\/\/www.tecisoft.ca\/products\/zpe-hive-sr-5-year-24x7-gold-upgrade-support","provider":"TeciSoft","version":"1.0","type":"link"}