{"product_id":"veritas-essential-appliance-support-extended-service-agreement-renewal-parts-and-labor-1-year-on-site","title":"Veritas Essential Appliance Support - Extended service agreement (renewal) - parts and labor - 1 year - on-site -","description":"Veritas Essential Appliance Support - Extended service agreement (renewal) - parts and labor - 1 year - on-site - response time: 4 business hours - corporate - for P\/N: 16514-M1\u003cbr\u003eVeritas Appliance Support Services help keep your systems up and running and your staff working efficiently by providing you with access to a team of experts and support resources.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e \u003cul\u003e\n\u003cli\u003e24x7 access to remote technical support provided by telephone or web-based communication\u003c\/li\u003e\n\u003cli\u003e24x7 access to the Veritas Technical Support website\u003c\/li\u003e\n\u003cli\u003e24x7 access to the MyAppliance website to monitor the state of the registered appliance\u003c\/li\u003e\n\u003cli\u003eDelivery of bug fixes and patches for hardware firmware, including technology required to operate the appliance\u003c\/li\u003e\n\u003cli\u003eAutoSupport, if AutoSupport is available for the applicable NetBackup appliance and properly enabled by the end user\u003c\/li\u003e\n\u003cli\u003eInitial response for onsite support service, including applicable parts, is targeted for 4 local business hours\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e \u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eResponsive On-Site Support\u003c\/strong\u003e\u003cbr\u003eVeritas Essential Appliance Support offers on-site assistance for storage arrays, ensuring that customers receive timely service tailored to their needs. This localized support minimizes downtime and helps maintain optimal performance.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eComprehensive Service Agreement\u003c\/strong\u003e\u003cbr\u003eThe extended service agreement covers both parts and labor, providing peace of mind to customers. This all-inclusive approach allows for smoother operations without unexpected expenses.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEfficient Response Time\u003c\/strong\u003e\u003cbr\u003eWith a response time of 4 business hours, Veritas Essential Appliance Support prioritizes rapid resolution of issues, allowing businesses to stay focused on their core objectives without delay.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eReliable Consulting and Resources\u003c\/strong\u003e\u003cbr\u003eCustomers benefit from dedicated phone consulting and access to a web knowledge base, facilitating effective communication and problem-solving. These resources empower users to find answers quickly and enhance their overall experience.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eUpdates on New Releases\u003c\/strong\u003e\u003cbr\u003eThe service includes updates on new releases, ensuring customers have the current tools and features to optimize their storage arrays. This proactive approach helps maintain system effectiveness.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Veritas","offers":[{"title":"Default Title","offer_id":41458597363787,"sku":"16514-M1-23","price":22357.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1824\/0789\/files\/Veritas-Essential-Appliance-Support-Extended-service-agreement-renewal-parts-and-labor-1-year-on-site.jpg?v=1750162525","url":"https:\/\/www.tecisoft.ca\/products\/veritas-essential-appliance-support-extended-service-agreement-renewal-parts-and-labor-1-year-on-site","provider":"TeciSoft","version":"1.0","type":"link"}