{"product_id":"hpe-tech-care-essential-service-defective-media-retention-3-years","title":"HPE Tech Care Essential Service - 3 Years On-Site 24x7","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"who-its-for\"\u003e\u003ch1\u003eHPE Tech Care Essential Service with Defective Media Retention\u003c\/h1\u003e\n\u003cp\u003eThe \u003cstrong\u003eHPE Tech Care Essential Service\u003c\/strong\u003e is a comprehensive extended service agreement designed for organizations running HPE Synergy 480 Gen11 infrastructure. This \u003cstrong\u003e3-year on-site support plan\u003c\/strong\u003e delivers 24x7 coverage with a guaranteed 4-hour response time, ensuring your critical systems stay operational. With \u003cstrong\u003edefective media retention\u003c\/strong\u003e included, you maintain possession of failed storage media for security, compliance, and data governance requirements—a critical feature for regulated industries.\u003c\/p\u003e\n\u003cp\u003ePerfect for enterprises requiring mission-critical uptime, this service combines parts and labor support with the peace of mind that comes from rapid response times and secure media handling. Whether you're managing financial data, healthcare records, or sensitive intellectual property, this agreement protects both your infrastructure and your compliance posture.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e3-Year Extended Coverage\u003c\/strong\u003e — Long-term protection for your HPE Synergy 480 Gen11 investment\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e24x7 On-Site Support\u003c\/strong\u003e — Round-the-clock availability with technician dispatch to your location\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e4-Hour Response Time\u003c\/strong\u003e — Rapid incident response to minimize downtime and business impact\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eParts and Labor Included\u003c\/strong\u003e — No hidden costs; comprehensive repair and replacement coverage\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDefective Media Retention\u003c\/strong\u003e — Retain ownership of failed storage media for compliance and security audits\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProactive Monitoring\u003c\/strong\u003e — Continuous system health assessment to prevent issues before they occur\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"technical-specs\"\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable border=\"1\" cellpadding=\"10\"\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eHewlett Packard Enterprise (HPE)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePart Number\u003c\/td\u003e\n\u003ctd\u003eHU4A7A30C3M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Type\u003c\/td\u003e\n\u003ctd\u003eExtended Service Agreement\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Duration\u003c\/td\u003e\n\u003ctd\u003e3 Years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Model\u003c\/td\u003e\n\u003ctd\u003eOn-Site 24x7\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eResponse Time\u003c\/td\u003e\n\u003ctd\u003e4 Hours\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eScope\u003c\/td\u003e\n\u003ctd\u003eParts and Labor\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSpecial Feature\u003c\/td\u003e\n\u003ctd\u003eDefective Media Retention\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCompatible System\u003c\/td\u003e\n\u003ctd\u003eHPE Synergy 480 Gen11\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat does defective media retention mean?\u003c\/h3\u003e\n\u003cp\u003eDefective media retention allows your organization to retain possession of failed hard drives, SSDs, or other storage media after HPE replaces them under warranty. This is essential for compliance with data governance policies, security protocols, and regulatory requirements like HIPAA, GDPR, or SOX.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eIs on-site 24x7 support included in this service agreement?\u003c\/h3\u003e\n\u003cp\u003eYes. This \u003cstrong\u003eextended service agreement\u003c\/strong\u003e includes full on-site support available 24 hours a day, 7 days a week, with a guaranteed 4-hour response time. HPE technicians will be dispatched to your location to resolve issues quickly.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat systems does this 3-year service cover?\u003c\/h3\u003e\n\u003cp\u003eThis service is specifically designed for HPE Synergy 480 Gen11 infrastructure. It covers parts replacement and labor for hardware failures, ensuring your composable infrastructure remains operational throughout the 3-year term.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eDoes this plan cover both parts and labor?\u003c\/h3\u003e\n\u003cp\u003eYes. The \u003cstrong\u003eHPE Tech Care Essential Service\u003c\/strong\u003e includes comprehensive coverage for both parts and labor, eliminating unexpected repair costs and ensuring rapid resolution of hardware issues.\u003c\/p\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"HEWLETT PACKARD ENTERPRISE","offers":[{"title":"Default Title","offer_id":41704381153355,"sku":"HU4A7A30C3M","price":3971.0,"currency_code":"CAD","in_stock":true}],"url":"https:\/\/www.tecisoft.ca\/products\/hpe-tech-care-essential-service-defective-media-retention-3-years","provider":"TeciSoft","version":"1.0","type":"link"}