{"product_id":"hpe-tech-care-essential-service-5-year","title":"HPE Tech Care Essential Service - 5 Year Extended Agreement","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"who-and-why\"\u003e\u003ch1\u003eHPE Tech Care Essential Service - 5 Year Extended Service Agreement\u003c\/h1\u003e\n\u003cp\u003eThe \u003cstrong\u003eHPE Tech Care Essential Service\u003c\/strong\u003e is a comprehensive extended service agreement designed for organizations requiring reliable, around-the-clock support for their HPE infrastructure. This \u003cstrong\u003e5-year on-site support plan\u003c\/strong\u003e combines parts and labour coverage with \u003cstrong\u003e24x7 availability\u003c\/strong\u003e and a guaranteed 4-hour response time, ensuring minimal downtime for your critical systems. With \u003cstrong\u003edefective media retention\u003c\/strong\u003e included, you gain peace of mind knowing your data handling meets enterprise standards while maintaining continuous operational support.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24x7 On-Site Support\u003c\/strong\u003e — Round-the-clock technical assistance with on-site technician dispatch\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e4-Hour Response Time\u003c\/strong\u003e — Rapid response commitment to minimize system downtime\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eParts and Labour Coverage\u003c\/strong\u003e — Comprehensive coverage including all replacement parts and service labour\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e5-Year Service Term\u003c\/strong\u003e — Extended protection spanning five years of continuous coverage\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDefective Media Retention\u003c\/strong\u003e — Secure handling and retention of defective components per enterprise standards\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEnterprise-Grade Support\u003c\/strong\u003e — Dedicated support for mission-critical HPE systems and infrastructure\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"technical-specs\"\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eHewlett Packard Enterprise (HPE)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Type\u003c\/td\u003e\n\u003ctd\u003eExtended Service Agreement\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Duration\u003c\/td\u003e\n\u003ctd\u003e5 Years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Availability\u003c\/td\u003e\n\u003ctd\u003e24x7\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eResponse Time\u003c\/td\u003e\n\u003ctd\u003e4 Hours\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Delivery\u003c\/td\u003e\n\u003ctd\u003eOn-Site\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Scope\u003c\/td\u003e\n\u003ctd\u003eParts and Labour\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSpecial Features\u003c\/td\u003e\n\u003ctd\u003eDefective Media Retention\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCompatible Part Numbers\u003c\/td\u003e\n\u003ctd\u003eK2Q25AR, K2Q26AR, K2Q27AR, K2Q28AR, P8Y56AR, P8Y57AR, Q1H90A, Q1H91A, R0P69A, R0P69AR\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat does HPE Tech Care Essential Service include?\u003c\/h3\u003e\n\u003cp\u003eThe \u003cstrong\u003eHPE Tech Care Essential Service\u003c\/strong\u003e provides comprehensive 5-year coverage with 24x7 on-site support, parts and labour replacement, 4-hour response time, and defective media retention for eligible HPE systems.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat is the response time for on-site support?\u003c\/h3\u003e\n\u003cp\u003eThis extended service agreement guarantees a \u003cstrong\u003e4-hour response time\u003c\/strong\u003e for on-site technical support, ensuring rapid assistance when issues occur with your HPE infrastructure.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eDoes this service include defective media retention?\u003c\/h3\u003e\n\u003cp\u003eYes, \u003cstrong\u003edefective media retention\u003c\/strong\u003e is included, meaning HPE securely retains and handles all defective components according to enterprise data security and compliance standards.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhich HPE systems are covered by this service agreement?\u003c\/h3\u003e\n\u003cp\u003eThis service agreement covers HPE systems with part numbers K2Q25AR, K2Q26AR, K2Q27AR, K2Q28AR, P8Y56AR, P8Y57AR, Q1H90A, Q1H91A, R0P69A, and R0P69AR.\u003c\/p\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"HEWLETT PACKARD ENTERPRISE","offers":[{"title":"Default Title","offer_id":41710715142219,"sku":"K2Q25AR","price":119836.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1824\/0789\/files\/HPE-Tech-Care-Essential-Service-5-Year-Extended-Agreement.jpg?v=1787317730","url":"https:\/\/www.tecisoft.ca\/products\/hpe-tech-care-essential-service-5-year","provider":"TeciSoft","version":"1.0","type":"link"}