{"product_id":"hpe-tech-care-basic-service-q6q62br","title":"HPE Tech Care Basic Service - 3 Years On-Site Support","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"who-its-for\"\u003e\u003ch1\u003eHPE Tech Care Basic Service with Comprehensive Defective Material Retention\u003c\/h1\u003e\n\u003cp\u003eThe \u003cstrong\u003eHPE Tech Care Basic Service\u003c\/strong\u003e is an extended service agreement designed for organizations requiring reliable \u003cstrong\u003eon-site support\u003c\/strong\u003e and parts coverage. This comprehensive service agreement delivers \u003cstrong\u003e3 years of parts and labour coverage\u003c\/strong\u003e with the added benefit of defective material retention, giving your enterprise peace of mind and cost predictability for critical infrastructure maintenance.\u003c\/p\u003e\n\u003cp\u003ePerfect for businesses that need \u003cstrong\u003eextended warranty protection\u003c\/strong\u003e beyond standard manufacturer coverage, this service ensures minimal downtime with rapid on-site technician response and full replacement parts availability.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e3-Year Extended Service Agreement\u003c\/strong\u003e — Comprehensive parts and labour coverage for complete protection\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eOn-Site Support\u003c\/strong\u003e — Dedicated technicians dispatched to your location for rapid issue resolution\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eComprehensive Defective Material Retention\u003c\/strong\u003e — Retain replaced defective parts for your records and compliance\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eParts and Labour Included\u003c\/strong\u003e — No hidden costs; all replacement components and service labour covered\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEnterprise-Grade Service\u003c\/strong\u003e — HPE's proven support infrastructure for mission-critical systems\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePredictable Maintenance Costs\u003c\/strong\u003e — Fixed-term agreement eliminates unexpected repair expenses\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"technical-specs\"\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eHewlett Packard Enterprise (HPE)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePart Number\u003c\/td\u003e\n\u003ctd\u003eQ6Q62BR\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Type\u003c\/td\u003e\n\u003ctd\u003eExtended Service Agreement\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Duration\u003c\/td\u003e\n\u003ctd\u003e3 Years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Model\u003c\/td\u003e\n\u003ctd\u003eOn-Site\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Scope\u003c\/td\u003e\n\u003ctd\u003eParts and Labour\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDefective Material Retention\u003c\/td\u003e\n\u003ctd\u003eComprehensive — Retain all replaced defective parts\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Level\u003c\/td\u003e\n\u003ctd\u003eBasic Service Tier\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat does HPE Tech Care Basic Service cover?\u003c\/h3\u003e\n\u003cp\u003eThe \u003cstrong\u003eHPE Tech Care Basic Service\u003c\/strong\u003e provides comprehensive \u003cstrong\u003eparts and labour coverage\u003c\/strong\u003e for 3 years with on-site support. All replacement components and technician service calls are included, with defective material retention allowing you to keep replaced parts for compliance and audit purposes.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eHow long does on-site support take with this extended service agreement?\u003c\/h3\u003e\n\u003cp\u003eHPE's \u003cstrong\u003eon-site support\u003c\/strong\u003e is dispatched based on your service level agreement terms. The Basic Service tier ensures rapid response times with dedicated technicians arriving at your location to resolve issues and minimize system downtime.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eCan I keep the defective parts replaced under this service?\u003c\/h3\u003e\n\u003cp\u003eYes. The \u003cstrong\u003eComprehensive Defective Material Retention\u003c\/strong\u003e feature allows you to retain all replaced defective parts. This is valuable for compliance documentation, warranty verification, and maintaining detailed maintenance records for your IT infrastructure.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eIs this service agreement suitable for enterprise environments?\u003c\/h3\u003e\n\u003cp\u003eAbsolutely. The \u003cstrong\u003eHPE Tech Care Basic Service\u003c\/strong\u003e is designed for organizations requiring reliable \u003cstrong\u003eextended warranty protection\u003c\/strong\u003e and predictable maintenance costs. It's ideal for businesses with mission-critical systems that need guaranteed parts availability and professional on-site support.\u003c\/p\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"HEWLETT PACKARD ENTERPRISE","offers":[{"title":"Default Title","offer_id":41731879403595,"sku":"Q6Q62BR","price":9887.0,"currency_code":"CAD","in_stock":true}],"url":"https:\/\/www.tecisoft.ca\/products\/hpe-tech-care-basic-service-q6q62br","provider":"TeciSoft","version":"1.0","type":"link"}