{"product_id":"hpe-tech-care-basic-service-extended-agreement-prev-44564","title":"HPE Tech Care Basic Service - Extended Service Agreement","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"who-its-for\"\u003e\u003ch1\u003eHPE Tech Care Basic Service - Extended Service Agreement\u003c\/h1\u003e\n\u003cp\u003e\u003cstrong\u003eHPE Tech Care Basic Service\u003c\/strong\u003e is a comprehensive extended service agreement designed for organizations requiring reliable enterprise infrastructure support. This \u003cstrong\u003e24x7 support plan\u003c\/strong\u003e delivers rapid response and repair capabilities with guaranteed 4-hour response time and 6-hour repair time, ensuring minimal downtime for your critical HPE systems. Perfect for businesses that depend on continuous operation and need predictable support costs with parts and labour included.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e24x7 availability for round-the-clock support coverage\u003c\/li\u003e\n\u003cli\u003e4-hour response time to critical infrastructure issues\u003c\/li\u003e\n\u003cli\u003e6-hour repair time commitment for rapid resolution\u003c\/li\u003e\n\u003cli\u003eParts and labour included in service agreement\u003c\/li\u003e\n\u003cli\u003eExtended service coverage beyond manufacturer warranty\u003c\/li\u003e\n\u003cli\u003eDedicated support for HPE infrastructure components\u003c\/li\u003e\n\u003cli\u003eProactive monitoring and maintenance capabilities\u003c\/li\u003e\n\u003cli\u003eFlexible deployment across multi-site environments\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"technical-specs\"\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eHewlett Packard Enterprise (HPE)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePart Number\u003c\/td\u003e\n\u003ctd\u003eEJ014BR\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Type\u003c\/td\u003e\n\u003ctd\u003eExtended Service Agreement\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage\u003c\/td\u003e\n\u003ctd\u003eParts and Labour\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAvailability\u003c\/td\u003e\n\u003ctd\u003e24x7\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eResponse Time\u003c\/td\u003e\n\u003ctd\u003e4 hours\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRepair Time\u003c\/td\u003e\n\u003ctd\u003e6 hours\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Model\u003c\/td\u003e\n\u003ctd\u003eOn-site or remote assistance\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat does HPE Tech Care Basic Service cover?\u003c\/h3\u003e\n\u003cp\u003eHPE Tech Care Basic Service is an extended service agreement that covers both parts and labour for your HPE infrastructure. With 24x7 availability, you receive guaranteed response within 4 hours and repair completion within 6 hours, helping maintain continuous operation of your critical systems.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eHow does 24x7 support benefit my business?\u003c\/h3\u003e\n\u003cp\u003eRound-the-clock \u003cstrong\u003e24x7 support\u003c\/strong\u003e ensures that technical issues are addressed immediately, regardless of time zone or business hours. This minimizes downtime, protects productivity, and provides peace of mind knowing expert help is always available when infrastructure problems occur.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat is included in the extended service agreement?\u003c\/h3\u003e\n\u003cp\u003eThis extended service agreement includes comprehensive coverage with parts replacement and labour services at no additional cost during the contract period. The 4-hour response time and 6-hour repair commitment ensure rapid resolution of infrastructure issues.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eIs HPE Tech Care Basic Service suitable for enterprise environments?\u003c\/h3\u003e\n\u003cp\u003eYes, HPE Tech Care Basic Service is specifically designed for enterprise organizations requiring reliable infrastructure support. The combination of extended coverage, rapid response times, and guaranteed repair windows makes it ideal for businesses where system uptime is critical to operations.\u003c\/p\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"HEWLETT PACKARD ENTERPRISE","offers":[{"title":"Default Title","offer_id":41675770232907,"sku":"EJ014BR","price":4676.0,"currency_code":"CAD","in_stock":true}],"url":"https:\/\/www.tecisoft.ca\/products\/hpe-tech-care-basic-service-extended-agreement-prev-44564","provider":"TeciSoft","version":"1.0","type":"link"}