{"product_id":"hpe-pointnext-tech-care-essential-service-5-year","title":"HPE Pointnext Tech Care Essential Service - 5 Year","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"who-its-for\"\u003e\u003ch1\u003eHPE Pointnext Tech Care Essential Service - 5 Year Extended Support\u003c\/h1\u003e\n\u003cp\u003e\u003cstrong\u003eHPE Pointnext Tech Care Essential Service\u003c\/strong\u003e is a comprehensive extended service agreement designed for organizations requiring reliable, enterprise-grade technical support. This \u003cstrong\u003e5-year on-site support plan\u003c\/strong\u003e delivers 24x7 availability with guaranteed 4-hour response times, ensuring your critical infrastructure stays operational. With comprehensive defective material retention and full parts and labor coverage, this service agreement minimizes downtime and protects your IT investments across your HPE infrastructure.\u003c\/p\u003e\n\u003cp\u003ePerfect for mid-market and enterprise environments, this extended service agreement combines proactive support channels with rapid on-site intervention, delivering peace of mind for mission-critical systems.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e24x7 availability with 4-hour on-site response time\u003c\/li\u003e\n\u003cli\u003eComprehensive parts and labor coverage for 5 years\u003c\/li\u003e\n\u003cli\u003eDefective material retention included\u003c\/li\u003e\n\u003cli\u003eMultiple technical support channels\u003c\/li\u003e\n\u003cli\u003eOn-site service delivery model\u003c\/li\u003e\n\u003cli\u003eEnterprise-grade support SLA\u003c\/li\u003e\n\u003cli\u003eProactive monitoring and support capabilities\u003c\/li\u003e\n\u003cli\u003eSeamless integration with HPE infrastructure\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"technical-specs\"\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eHewlett Packard Enterprise\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Type\u003c\/td\u003e\n\u003ctd\u003eExtended Service Agreement\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Duration\u003c\/td\u003e\n\u003ctd\u003e5 Years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Availability\u003c\/td\u003e\n\u003ctd\u003e24x7\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eResponse Time\u003c\/td\u003e\n\u003ctd\u003e4 Hours On-Site\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Scope\u003c\/td\u003e\n\u003ctd\u003eParts and Labor\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMaterial Retention\u003c\/td\u003e\n\u003ctd\u003eComprehensive Defective Material Retention\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDelivery Model\u003c\/td\u003e\n\u003ctd\u003eOn-Site Service\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCompatible Part Numbers\u003c\/td\u003e\n\u003ctd\u003eQ9V96B, Q9V96BR, Q9V96C\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePart Number\u003c\/td\u003e\n\u003ctd\u003eQ9V96BR\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat does HPE Pointnext Tech Care Essential Service include?\u003c\/h3\u003e\n\u003cp\u003eThis extended service agreement provides comprehensive coverage including 24x7 technical support, on-site service with 4-hour response time, full parts and labor coverage, and defective material retention for the entire 5-year contract period.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eHow quickly will on-site support arrive?\u003c\/h3\u003e\n\u003cp\u003eHPE Pointnext Tech Care Essential Service guarantees a 4-hour on-site response time, 24 hours a day, 7 days a week, ensuring rapid resolution of critical issues affecting your infrastructure.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat is comprehensive defective material retention?\u003c\/h3\u003e\n\u003cp\u003eDefective material retention means HPE retains all failed components and parts throughout the service agreement period, providing secure handling and documentation of hardware issues while simplifying your support experience.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eIs this service agreement suitable for enterprise environments?\u003c\/h3\u003e\n\u003cp\u003eYes, HPE Pointnext Tech Care Essential Service is specifically designed for enterprise and mid-market organizations requiring reliable, mission-critical support with guaranteed response times and comprehensive coverage.\u003c\/p\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"HEWLETT PACKARD ENTERPRISE","offers":[{"title":"Default Title","offer_id":41734082003019,"sku":"Q9V96BR","price":651152.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1824\/0789\/files\/HPE-Pointnext-Tech-Care-Essential-Service-5-Year.jpg?v=1787318330","url":"https:\/\/www.tecisoft.ca\/products\/hpe-pointnext-tech-care-essential-service-5-year","provider":"TeciSoft","version":"1.0","type":"link"}