{"product_id":"hpe-pointnext-tech-care-critical-service-k2q86ar","title":"HPE Pointnext Tech Care Critical Service - 1 Year Extended Warranty","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"who-its-for\"\u003e\u003ch1\u003eHPE Pointnext Tech Care Critical Service - Extended Warranty with 24x7 On-Site Support\u003c\/h1\u003e\n\u003cp\u003eThe \u003cstrong\u003eHPE Pointnext Tech Care Critical Service\u003c\/strong\u003e is designed for organizations requiring mission-critical infrastructure protection beyond the standard manufacturer warranty. This \u003cstrong\u003eextended service agreement\u003c\/strong\u003e delivers comprehensive parts and labor coverage for one year, ensuring your HPE systems remain operational with minimal downtime. With \u003cstrong\u003e24x7 on-site support\u003c\/strong\u003e and a guaranteed six-hour repair time, this post-warranty solution provides the reliability and responsiveness your business demands.\u003c\/p\u003e\n\u003cp\u003ePerfect for data centers, enterprise environments, and critical infrastructure deployments, this service includes \u003cstrong\u003eComprehensive Defective Material Retention\u003c\/strong\u003e, protecting your investment while maintaining peak system performance. Whether you're protecting HPE compute platforms or storage systems, this critical service agreement ensures rapid resolution and continuous operational excellence.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24x7 On-Site Support\u003c\/strong\u003e — Round-the-clock technical assistance with on-site technician dispatch\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e6-Hour Repair Time\u003c\/strong\u003e — Rapid response and resolution to minimize business impact\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eParts and Labor Coverage\u003c\/strong\u003e — Comprehensive coverage for all replacement components and service labor\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eComprehensive Defective Material Retention\u003c\/strong\u003e — Secure handling and retention of failed hardware components\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePost-Warranty Extended Protection\u003c\/strong\u003e — One-year extended service agreement extending beyond standard warranty\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCritical Service Level\u003c\/strong\u003e — Priority support tier for mission-critical systems and infrastructure\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFlexible Coverage\u003c\/strong\u003e — Compatible with HPE systems part numbers K2Q86A and K2Q86AR\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"technical-specs\"\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable border=\"1\" cellpadding=\"8\"\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eHewlett Packard Enterprise (HPE)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eProduct Line\u003c\/td\u003e\n\u003ctd\u003ePointnext Tech Care Critical Service\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePart Numbers Covered\u003c\/td\u003e\n\u003ctd\u003eK2Q86A, K2Q86AR\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Duration\u003c\/td\u003e\n\u003ctd\u003e1 Year\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Availability\u003c\/td\u003e\n\u003ctd\u003e24x7\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Type\u003c\/td\u003e\n\u003ctd\u003eOn-Site\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eResponse Time\u003c\/td\u003e\n\u003ctd\u003e6 Hours\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Scope\u003c\/td\u003e\n\u003ctd\u003eParts and Labor\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMaterial Retention\u003c\/td\u003e\n\u003ctd\u003eComprehensive Defective Material Retention\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Classification\u003c\/td\u003e\n\u003ctd\u003eCritical Service - Extended Service Agreement\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat does HPE Pointnext Tech Care Critical Service cover?\u003c\/h3\u003e\n\u003cp\u003eThis \u003cstrong\u003eextended service agreement\u003c\/strong\u003e provides comprehensive parts and labor coverage for one year post-warranty. It includes 24x7 on-site support with a guaranteed six-hour repair time, ensuring rapid resolution of critical issues affecting your HPE infrastructure.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eHow quickly will HPE respond to support requests?\u003c\/h3\u003e\n\u003cp\u003eWith \u003cstrong\u003e24x7 on-site support\u003c\/strong\u003e and a six-hour repair time commitment, HPE Pointnext technicians prioritize rapid response and resolution. This critical service level ensures minimal downtime for mission-critical systems.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat is Comprehensive Defective Material Retention?\u003c\/h3\u003e\n\u003cp\u003eThis feature ensures that all failed hardware components are securely retained and documented by HPE, providing accountability, compliance documentation, and protection for your organization's asset management and security protocols.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhich HPE systems are eligible for this post-warranty service?\u003c\/h3\u003e\n\u003cp\u003eThis \u003cstrong\u003ecritical service\u003c\/strong\u003e covers HPE systems with part numbers K2Q86A and K2Q86AR. Contact HPE or your authorized reseller to verify compatibility with your specific infrastructure and systems.\u003c\/p\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"HEWLETT PACKARD ENTERPRISE","offers":[{"title":"Default Title","offer_id":41710715994187,"sku":"K2Q86AR","price":28142.0,"currency_code":"CAD","in_stock":true}],"url":"https:\/\/www.tecisoft.ca\/products\/hpe-pointnext-tech-care-critical-service-k2q86ar","provider":"TeciSoft","version":"1.0","type":"link"}