{"product_id":"hpe-foundation-care-call-to-repair-service-with-comprehensive-defective-material-retention-extended-service-agreement","title":"HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention - Extended service agreement","description":"HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labor - 4 years - on-site - 24x7 - repair time: 6 hours - for P\/N: JH148A#ABB, JH148AR\u003cbr\u003eHPE Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e \u003cul\u003e\n\u003cli\u003eEscalation management\u003c\/li\u003e\n\u003cli\u003eHPE electronic remote support solution\u003c\/li\u003e\n\u003cli\u003eAccess to electronic support information and services\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e \u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eEfficient on-site support\u003c\/strong\u003e\u003cbr\u003eThis service ensures that trained professionals are dispatched to the customer's location, providing hands-on assistance that addresses issues directly at the source.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRound-the-clock availability\u003c\/strong\u003e\u003cbr\u003eSupport is accessible 24 hours a day and 7 days a week, ensuring help is available whenever needed, minimizing delays in service.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSwift response and repair times\u003c\/strong\u003e\u003cbr\u003eWith a response time of 2 hours and repair times of 6 to 8 hours, the service aims to reduce downtime significantly, enhancing operational efficiency.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eComprehensive service offerings\u003c\/strong\u003e\u003cbr\u003eThe service includes a wide range of support options such as phone consulting, web knowledge base access, and remote diagnosis, equipping customers with multiple resources for effective problem resolution.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDefective material retention\u003c\/strong\u003e\u003cbr\u003eThis feature allows customers to retain defective parts, facilitating easier replacement and compliance with operational standards.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Hewlett Packard Enterprise","offers":[{"title":"Default Title","offer_id":41458596970571,"sku":"U0US7E","price":12387.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1824\/0789\/files\/HPE-Foundation-Care-Call-To-Repair-Service-with-Comprehensive-Defective-Material-Retention-Extended-service-agreement.jpg?v=1750162516","url":"https:\/\/www.tecisoft.ca\/products\/hpe-foundation-care-call-to-repair-service-with-comprehensive-defective-material-retention-extended-service-agreement","provider":"TeciSoft","version":"1.0","type":"link"}