{"product_id":"hpe-foundation-care-4-hour-exchange-service-post-warranty-extended-service-agreement-renewal-replacement-1-year-40","title":"HPE Foundation Care 4-Hour Exchange Service Post Warranty - Extended service agreement (renewal) - replacement - 1 year","description":"HPE Foundation Care 4-Hour Exchange Service Post Warranty - Extended service agreement (renewal) - replacement - 1 year - shipment - 24x7 - response time: 4 h - for CX 6200F; Networking CX 6200F 24G Class 4 PoE 4SFP 370W Switch\u003cbr\u003eHPE Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you to resolve hardware and software problems on your HPE products.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e \u003cul\u003e\n\u003cli\u003eProvides access to Hewlett Packard Enterprise technical resources for problem resolution\u003c\/li\u003e\n\u003cli\u003eMay contribute to improved system performance and reduced downtime\u003c\/li\u003e\n\u003cli\u003eAllows your IT resources to stay focused on their core tasks and priorities\u003c\/li\u003e\n\u003cli\u003eEscalation management\u003c\/li\u003e\n\u003cli\u003eAccess to electronic support information and services\u003c\/li\u003e\n\u003cli\u003eRemote problem diagnosis and support\u003c\/li\u003e\n\u003cli\u003eAdvance parts exchange\u003c\/li\u003e\n\u003cli\u003ePrepaid shipping label, materials, and instructions for defective unit return\u003c\/li\u003e\n\u003cli\u003eReplacement parts and materials\u003c\/li\u003e\n\u003cli\u003eProblem analysis and resolution\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e \u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eEscalation management\u003c\/strong\u003e\u003cbr\u003eHewlett Packard Enterprise has established formal escalation procedures to facilitate the resolution of complex incidents. Local Hewlett Packard Enterprise management coordinates incident escalation, enlisting the skills of appropriate HPE resources and\/or selected third parties to assist with problem solving.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAccess to electronic support information and services\u003c\/strong\u003e\u003cbr\u003eAs part of this service, Hewlett Packard Enterprise provides access to commercially available electronic and web-based tools.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote problem diagnosis and support\u003c\/strong\u003e\u003cbr\u003eWhen experiencing a problem, the customer must first place a call to a designated support telephone number. Hewlett Packard Enterprise will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to any remote or offsite assistance, HPE may ask the customer to provide relevant information, start diagnostic tools, and perform other supporting activities at the request of HPE. HPE will then work with the customer remotely to isolate the hardware problem.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Hewlett Packard Enterprise","offers":[{"title":"Default Title","offer_id":41468755378251,"sku":"H70Z4PE","price":665.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1824\/0789\/files\/HPE-Foundation-Care-4-Hour-Exchange-Service-Post-Warranty-Extended-service-agreement-renewal-replacement-1-year_29dbce55.jpg?v=1750184472","url":"https:\/\/www.tecisoft.ca\/products\/hpe-foundation-care-4-hour-exchange-service-post-warranty-extended-service-agreement-renewal-replacement-1-year-40","provider":"TeciSoft","version":"1.0","type":"link"}